Vana Cruz

Versatile and dependable professional with experience in education, insurance, and customer service. Skilled at building rapport, delivering friendly and efficient support while staying focused on resolving issues effectively. Highly adaptable, quick to learn new skills, and able to work independently with minimal supervision.

Strong communication, organizational, and problem-solving skills make them a reliable team member in fast-paced environments. Driven to contribute to team success by maintaining a positive attitude and a strong sense of responsibility in fast-paced work environments.

Volunteer Interpreting at Toronto Medical Services (Present)

Discreetly interpreting for a Spanish speaking patient at medical appointments

• Discreetly interpreting for an only Spanish speaking patient at her medical appointments

Supply Teacher & Education Assistant at City Schools (2023-05 – 2025-05)

Provided educational support and classroom management for students across all grade levels

• Continued the on going teacher selected curriculum by adhering to the lesson plan left
• Resolved student educational and behavioral needs within the classroom
• Assisted with students from kindergarten to 12th grade; including special education

Surgical Assistant at Plastic Surgery Practice (2013-05 – 2015-10)

Assisted with plastic surgery procedures, patient care, and medical operations

• Assisted plastic surgeon with in office plastic surgery procedures and prep
• Assisted in post hospital surgery appointment care and concerns
• Translated for patients in Spanish to English
• Assisted with patient coordinating at front desk when needed
• Maintained medical procedure equipment and inventory
• Assisted with breast implant consultations and selections

Surgical Assistant at Plastic Surgery Practice (2022-06 – 2023-05)

Assisted with plastic surgery procedures, patient care, and medical operations

• Assisted plastic surgeon with in office plastic surgery procedures and prep
• Assisted in post hospital surgery appointment care and concerns
• Translated for patients in Spanish to English
• Assisted with patient coordinating at front desk when needed
• Maintained medical procedure equipment and inventory
• Assisted with breast implant consultations and selections

Insurance Benefits Coordinator at Aflac (2015-10 – 2022-06)

Coordinated insurance benefits and provided customer service across multiple states

• Translated products from English to Spanish for Spanish speaking clientele
• Performed and trained other team members with closing tasks, thoroughly advertising and learned new promotions and deals for marketing and company sales
• Provided friendly and quality customer service, ensuring to address client concerns from past and ongoing insurance needs
• Built business to business relationships throughout 3 states
• Built strong relationships with customers through active listening and empathy
• Identified opportunities for upselling and cross-selling products based on customer needs and preferences

Server at Cordero Mexican Restaurants (2008-08 – 2013-01)

Provided exceptional customer service and trained new staff members

• Provided exceptional customer service by promptly responding to customer needs and resolving issues with the food or service
• Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team and continuing support when working together to make sure as a whole the restaurant had positive reviews

Lifeguard and Events Coordinator at Water Park/Event Venue (2008-05 – 2010-08)

Provided lifeguard services and coordinated events for large groups

• Lifeguarded wave pool, waterslide and lake blob
• Assisted with high ropes course and paintball course events for large groups

High School Diploma – USA (2004 – 2008)

Emergency Medical Technician Degree in Emergency Medical Services – USA (2010)