Vanessa Cooper

Healthcare operations professional with extensive experience supporting patients, frontline staff, vendors, clinical teams, and internal stakeholders across complex healthcare environments. Skilled in issue resolution and escalation, patient service, workflow coordination, staff guidance, insurance verification, scheduling, operational reporting, and process improvement. Experienced in identifying workflow issues, researching concerns, educating staff on procedures and systems, and collaborating across departments to improve service delivery.

Bachelor’s degree in Public Health.

Accounts Payable Specialist | Vendor & Operations Support - THOMAS JEFFERSON UNIVERSITY HOSPITAL / JEFFERSON HEALTH

(2025)

• Provide daily operational support to vendors, Supply Chain, Finance, and internal stakeholders by researching and resolving invoice, supplier, system, and workflow concerns.
• Manage and review 80+ invoice drafts weekly, identifying errors, correcting discrepancies, and ensuring transactions move through established workflows accurately and efficiently.
• Serve as a point of contact for supplier questions and concerns, researching issues and coordinating resolution with appropriate internal teams.
• Escalate complex operational and system issues to appropriate stakeholders while maintaining follow-up through resolution.
• Coordinate meetings with vendors and Supply Chain Management to resolve recurring supplier and invoice issues.
• Support adoption of new systems and processes through workflow troubleshooting, user guidance, and cross-functional collaboration.

Business Office Specialist - THE ORTHOPAEDIC SURGICAL CENTER OF BRYN MAWR HOSPITAL

(2022-11 - 2025-10)

• Provided frontline operational support across surgical scheduling, insurance verification, accounts receivable, collections, billing, and patient service functions.
• Researched and resolved patient insurance, eligibility, scheduling, billing, and account concerns while escalating complex issues to appropriate clinical, payer, or leadership teams.
• Supported patients with benefit questions, estimates, account corrections, and billing concerns while maintaining a professional, patient-centered experience.
• Identified incorrect payer selections following payer changes and communicated updated procedures to scheduling staff to reduce recurring errors.
• Supported scheduling operations by coordinating case reservations, managing physician schedule changes, and completing scheduling follow-up activities.
• Trained staff on Envi workflows and purchase-order retrieval, providing real-time guidance and helping team members navigate established procedures.
• Identified workflow and system issues and collaborated with Claims, Scheduling, Insurance Verification, and other departments to implement solutions.
• Processed 150+ invoices weekly while balancing patient-facing and operational responsibilities in a high-volume healthcare environment.

Healthcare Operations / Patient Services - NEMOURS CHILDREN'S HEALTH

(2022-01 - 2022-10)

• Supported patients, families, providers, and internal teams with scheduling, registration, insurance, and service-related needs.
• Researched patient concerns and coordinated with appropriate departments to support timely resolution.

Patient Services / Healthcare Administration - CARDIOLOGY CONSULTANTS OF PHILADELPHIA

(2019-03 - 2022-01)

• Provided frontline patient support and coordinated scheduling, registration, insurance verification, and administrative workflows.
• Responded to patient questions, researched concerns, and routed or escalated issues requiring clinical or administrative review.

Patient Services / Administrative Support - INSPIRA MEDICAL GROUP

(2017-11 - 2019-02)

• Supported patient access operations including scheduling, registration, insurance verification, and patient communication.

Patient Ambassador - THE MEMORIAL HOSPITAL OF SALEM COUNTY

(2014-08 - 2017-11)

• Served as a frontline resource for patients and visitors, addressing concerns and connecting individuals with appropriate departments for resolution.

Bachelor’s Degree - Public Health