Vanessa Giles

Project Associate at Arts Consulting Group (2025-08 – Present)

• Manage weekly deliverables to keep projects on track and deadlines met.
• Collect, organize, and enter client data, maintaining accurate and up-to-date records.
• Provide client support while coordinating requests, follow-up, and issue resolutions.
• Support leadership with administrative tasks and day-to-day operational needs.

Operations Manager at Portal Coffee (2022-05 – 2023-05)

• Managed supplier communication to ensure timely deliveries, expense updates, and inventory tracking to maintain a smooth supply chain.
• Facilitated team meetings and provided comprehensive training to new and existing staff, equipping them with the necessary skills and knowledge for their daily responsibilities.
• Functioned as a liaison between team members and the business owner, fostering a positive work environment and ensuring workplace satisfaction.
• Collaborated with the business owner to strategize and implement new working methods aimed at increasing operational efficiency and productivity.
• Prepared quality coffee and tea beverages, maintained an organized coffee bar, restocked merchandise, and prepared syrups and concentrates.

Barista at Portal Coffee (2022-01 – 2022-05)

Barista at Andytown Coffee Roasters (2019-12 – 2021-07)

• Prepared specialty coffee and tea beverages to customer specifications in a high-volume environment.
• Executed opening and closing procedures, including espresso dialing-in, café setup, restocking, and daily prep.
• Coordinated with kitchen and bakery staff onsite to ensure accurate food orders and available goods.
• Maintained a clean, organized bar in accordance with food safety standards.
• Processed POS transactions; both customer-facing and online orders.

General Manager at Bluestone Lane (2018-11 – 2019-12)

• Set the standard for consistent food and beverage quality, customer service and overall guest experience.
• Maintained weekly inventory reports and implemented systems for delivery schedules, daily procedures, and staff training.
• Provided guidance and support to team members during quarterly transitions and facilitated community events to align with Bluestone's neighborhood value proposition.
• Engaged in cross-regional-leadership meetings to discuss budget objectives.

Manager at Coffee Cultures (2017-10 – 2018-10)

• Managed daily café operations, including opening and closing procedures, staff scheduling, staff coverage, inventory, prep, and shift coordination.
• Trained and supported baristas in espresso preparation, beverage standards, customer service, and specialty coffee practices.

Barista at Coffee Cultures (2016-09 – 2017-10)

• Prepared specialty coffee and tea beverages with an emphasis on quality, and precise technique in a high-volume café environment.
• Dialed in espresso throughout service to maintain beverage quality and consistency.

Bachelor of Arts in English Creative Writing – San Francisco State University

Wholesale Training & Certification – Counter Culture Coffee