Project Associate at Arts Consulting Group (2025-08 – Present)
- Manage weekly deliverables to keep projects on track and deadlines met.
- Collect, organize, and enter client data, maintaining accurate and up-to-date records.
- Provide client support while coordinating requests, follow-up, and issue resolutions.
- Support leadership with administrative tasks and day-to-day operational needs.
Operations Manager at Portal Coffee (2022-05 – 2023-05)
- Managed supplier communication to ensure timely deliveries, expense updates, and inventory tracking to maintain a smooth supply chain.
- Facilitated team meetings and provided comprehensive training to new and existing staff, equipping them with the necessary skills and knowledge for their daily responsibilities.
- Functioned as a liaison between team members and the business owner, fostering a positive work environment and ensuring workplace satisfaction.
- Collaborated with the business owner to strategize and implement new working methods aimed at increasing operational efficiency and productivity.
- Prepared quality coffee and tea beverages, maintained an organized coffee bar, restocked merchandise, and prepared syrups and concentrates.
Barista at Portal Coffee (2022-01 – 2022-05)
Barista at Andytown Coffee Roasters (2019-12 – 2021-07)
- Prepared specialty coffee and tea beverages to customer specifications in a high-volume environment.
- Executed opening and closing procedures, including espresso dialing-in, café setup, restocking, and daily prep.
- Coordinated with kitchen and bakery staff onsite to ensure accurate food orders and available goods.
- Maintained a clean, organized bar in accordance with food safety standards.
- Processed POS transactions; both customer-facing and online orders.
General Manager at Bluestone Lane (2018-11 – 2019-12)
- Set the standard for consistent food and beverage quality, customer service and overall guest experience.
- Maintained weekly inventory reports and implemented systems for delivery schedules, daily procedures, and staff training.
- Provided guidance and support to team members during quarterly transitions and facilitated community events to align with Bluestone's neighborhood value proposition.
- Engaged in cross-regional-leadership meetings to discuss budget objectives.
Manager at Coffee Cultures (2017-10 – 2018-10)
- Managed daily café operations, including opening and closing procedures, staff scheduling, staff coverage, inventory, prep, and shift coordination.
- Trained and supported baristas in espresso preparation, beverage standards, customer service, and specialty coffee practices.
Barista at Coffee Cultures (2016-09 – 2017-10)
- Prepared specialty coffee and tea beverages with an emphasis on quality, and precise technique in a high-volume café environment.
- Dialed in espresso throughout service to maintain beverage quality and consistency.
