Vanessa Monreal

I am a dedicated team member with the adaptability, and eagerness to learn new tasks. Works well in a fast-paced work environment, and always works well with colleagues.

Administrative Assistant at Element Materials Technology (2022-07 – 2026-05)

Element is a pharmaceuticals testing lab. My department was reporting, which consisted of typing and formatting analytical and laboratory data reports. Making sure those completed typed reports were signed and sent out to clients via email or mail in a timely manner. As well as making sure updates, delays, ETAs, errors, etc. were always communicated to the appropriate team members as well as clients when needed.

• Tracking priority jobs, filing various types of documents, and handling phone calls from vendors and clients.
• Assisted with invoicing and reception when needed.
• 5S team lead for my department, which consisted of helping organize and maintain a clean, efficient, and safe workspace.

Guest Service Advocate at Target (2013-09 – 2022-05)

Provided customer service at front end of store, addressing customer needs and inquiries.

• Cashiering while making sure bagging speed is being met, register cash is maintained, as well as keeping front end caps well organized and free of clutter. Assisted with cashing out registers and dropping money at night.
• Additionally worked the Guest Services counter, taking care of customer returns, running go backs to departments, handling phone calls for customer product inquiries and service related concerns.
• Order Pick Up: Attending to customers picking up their online orders, handling system issues, and workarounds. Making phone calls to customers and our off site warehouse team regarding order details/requests. Conducting online order audits.
• Additionally, collaborated with management to streamline a system and log sheets, improving team organization and workflow, resulting in increased performance and reduced customer complaints.
• Cross-trained in various departments and trained new employees in cafe/Starbucks, salesfloor, front end restocking, pricing, and store operations.

Chocolatier at Rocky Mountain Chocolate Factory Inc. (2009-04 – 2015-01)

Cashiering, balancing cash register, assisted with inventory, taking in person and over the phone orders. Maintaining a clean and safe working environment.

• Baking, creating carnations, decorating. Rotating stock, washing and sanitizing work area.

High School Diploma – Hawthorne High School (2008-06)

Some College (No Degree) in Associates in Commercial Photography – El Camino College