Vanessa Rice

Operations and Client Success professional with 15+ years of experience supporting finance, human resources, customer service, compliance, and business operations across SaaS, international education, and service organizations. Experienced in accounts payable, employee onboarding, operational coordination, technology support, compliance, quality assurance, and process improvement. Recognized for exceptional organization, attention to detail, and building trusted relationships while managing multiple priorities in fast-paced environments.

Passionate about delivering outstanding service and supporting mission-driven organizations through dependable operational excellence.

Senior Client Advocate at StarCompliance (2023-05 – Present)

StarCompliance acquired ETHIX360 in May 2023; job duties responsibilities expanded while continuing to support enterprise clients.

• Serve as the final quality assurance and third-party review checkpoint for enterprise Incident & Policy Management cases, ensuring accuracy in routing, naming conventions, and client requirements across financial services, healthcare, retail, and other regulated industries.
• Participated in client onboarding, software implementation, user training and ongoing account support while in partnership with product and support teams to ensure smooth platform adoption and exceptional client experiences.
• Provide ongoing client support, resolving platform and service needs with tailored solutions to maintain strong client satisfaction.
• Collaborate cross-functionally with product and internal teams to advocate for client needs, contributing to platform enhancements, knowledgebase and system process documents creation, and improved customer experience.
• Cross trained across additional platforms to support client migrations from legacy product to new product.

Client Advocate & Compliance Director at ETHIX360 (2019-01 – 2023-05)

• Directed company-wide compliance framework, overseeing policies and procedures to ensure adherence to applicable laws, regulations, and industry standards.
• Led annual and new-hire compliance training and employee attestations, while maintaining compliance documentation and organizational records, promoting a culture of ethical conduct and risk mitigation.
• Conducted compliance audits and assessments, maintaining First Tier and Downstream Entity compliance ahead of the organization's 2023 acquisition by StarCompliance.
• Independently managed 150+ customer cases daily for a major retail client, resolving issues and issuing customer service-related complaints, under delegated authority without routine escalation.

Senior Operations Manager/Enrollment Advisor at World Education Group (2014-01 – 2022-01)

• Directed full-scale day-to-day business operations including HR, payroll, accounts payable/receivable, contracts, vendor coordination, partner relations, and operational support for an international education organization connecting U.S. universities with global recruiting agencies.
• Built and managed international agent partnerships while training sub-agency representatives and guiding students through admissions, enrollment, and application requirements.
• Advised undergraduate and graduate applicants on academic pathways into U.S. universities, evaluating international transcripts and U.K. credentials while delivering exceptional customer service.
• Led development of the American University Pathway Program including student portal build-out, mentor training, and enrollment operations and supported a two-year partnership with Pearson Qualifications International to expand credential recognition.
• Improved organizational efficiency through process development, operational coordination, and cross-functional collaboration with universities and international partners.

Owner / Director at PC Clubhouse LLC (2006-01 – 2014-01)

• Founded and operated a portable technology-education business serving private schools, preschools, and childcare centers, managing curriculum, scheduling, billing, and client relationships end-to-end.
• Served as embedded technology teacher (K-5) at two partner schools, teaching technology fundamentals, graphic arts, programming, and robotics.

Account Manager at Enterprise Fleet Management

Branch Rental Manager at Enterprise Rent-A-Car

Bachelor of Science in Criminal Justice – Pace University