Operations Manager - B&B Family Plumbing, LLC
(2025-01)
- On-Boarding/New Hire Development
- Managed day-to-day financial transactions, including accounts payable/receivable, reconciliations, and accurate recordkeeping to support business operations
- Coordinator of Technician Productivity, Timing/Logistics
- Fostered a positive, collaborative work environment by promoting open communication, mutual respect, and a focus on shared goals
- BNI Member: NC CLT BNI Olde English Networkers
Owner/Operator - Man Versus Machine, LLC
(2020-01 - 2024-12)
- Oversaw onboarding, training, and continuous development of new team members
- Social Media Strategy, Content Management, and Audience Engagement
- Maintained accurate financial records by recording transactions, reconciling bank statements, managing accounts payable and receivable, and assisting with financial reporting.
- Coordinator of Technician Productivity by optimising schedules, ensuring timely appointments, and balancing workload to maximize efficiency and customer satisfaction.
- Committed to building a supportive, respectful workplace but encouraging collaboration, transparency, and professional growth.
- Effectively resolved operational challenges by applying practical solutions, ensuring smooth service and customer satisfaction in a family-owned business.
- BNI Member: NC CLT BNI Olde English Networkers
General Manager - Books-A-Million - Gastonia, NC
(2015-01 - 2018-12)
Educator - Dominican High School - New Orleans, LA
(2009-01 - 2014-12)
