Veena Jain

Multilingual customer service professional with over 10 years of experience in retail, exhibitions, and luxury brands. Adept at providing high-quality customer support, managing teams, and ensuring smooth operations. Known for strong communication, client care, and problem-solving. Fluent in English, Hindi, Gujarati, and Marwadi. Open to remote roles with U.S. working hours.

Lead – Pricing & Signage + Store Operations at Sporting Goods Company (2024-01 – Present)

• Oversee pricing accuracy and in-store signage, ensuring clear and updated communication for customers
• Support cash office functions, including handling deposits, reconciling registers, and back-office reporting
• Perform cashier duties and customer checkout support during peak hours
• Handle online order fulfillment: picking, packing, and processing orders
• Provide cross-functional support across store departments, ensuring smooth daily operations

Customer Assistant at Luxury Silver & Silver-Plated Brand (2019-01 – 2022-12)

• Delivered personalized customer service for high-end clientele
• Assisted with product inquiries, order support, and after-sales service
• Maintained high standards of display and customer satisfaction

Freelance Exhibition Coordinator (2015-01 – 2021-12)

• Supported exhibitors at major trade events and industry expos
• Managed booths, handled inquiries, and improved client engagement
• Ensured a seamless experience for attendees and brands

High School Graduate