Venice Narvaez

Dedicated Healthcare HR and Operations Professional with a BBA in Health Service Administration and over a decade of medical workforce management experience. Proven track record in full-cycle employee relations, labor compliance, and complex scheduling optimization using ADP and healthcare HRIS platforms. Expert in reducing risk through meticulous regulatory investigations (APS/ANE cases) and decreasing overtime costs by 15%.

Returning to the healthcare workforce with a specialized blend of strategic staffing compliance and employee lifecycle management.

PCA-HR Coordinator / Compliance & Risk Management Specialist at Girling Personal Care (2024-07 – 2025-04)

• Streamlined remote and on-site onboarding, termination workflows, and payroll cycles via ADP, boosting data tracking accuracy and administrative efficiency by 30%.
• Led virtual and in-person internal investigations, evidence-gathering procedures, and case files for APS/ANE compliance, reducing organizational liability by 30%.
• Managed end-to-end resolution of complex employee disputes and compliance intake pipelines, improving resolution turnaround time by 25% through autonomous problem-solving.

Sr. Scheduling Coordinator at Orlando Health (2020-02 – 2024-04)

• Directed complex, large-scale healthcare scheduling operations, utilizing headcount auditing to cut unnecessary overtime expenditures by 15%.
• Served as the lead communications liaison for urgent scheduling adjustments and provider disputes, raising team and client satisfaction scores by 20%.
• Managed 100% data fidelity across high-volume financial logs and medical billing records to secure error-free departmental auditing and regulatory adherence.

Care Liaison at Assisting Hands (2014-09 – 2019-05)

• Conducted clinical and operational intake assessments to deploy customized service roadmaps, successfully boosting care metrics by 25%.
• Bridged critical communication gaps between care providers, executive management, and external clients to guarantee uniform compliance with service delivery standards.

Office Manager at Wastewater Operation & Management Company (2007-08 – 2014-09)

• Governed daily business operations, facility inventory, and staff administrative training, introducing structural budget cuts that lowered overhead expenses by 10%.
• Spearheaded the organization's primary customer relations initiative, driving communication upgrades that increased local client satisfaction marks by 25%.

BBA in Health Service Administration