Venita

Highly organised and detail-oriented Receptionist and Administrative Professional with experience in fast-paced client-facing environments. Skilled in managing appointments, handling patient/client interactions, maintaining accurate records, and supporting daily operations. Known for professionalism, strong communication, and the ability to multitask efficiently. Passionate about delivering excellent service and creating a welcoming, well-managed environment.

Receptionist | Client Services Administrator at OTF Call Centre Solutions (2025-07 – 2025-12)

• Managed daily client bookings, schedules, and front desk coordination in a fast-paced environment
• Maintained accurate client records and ensured real-time system updates
• Provided professional, welcoming client interactions, ensuring a positive first impression
• Coordinated client flow to ensure efficient service delivery and minimal delays
• Handled administrative tasks including documentation, data capturing, and internal communication
• Resolved client queries promptly while maintaining a high standard of service
• Supported overall daily operations to ensure smooth and organised workflow
• Handled sensitive client information with confidentiality and professionalism

Receptionist | Call Centre Agent at Emit Reversing Time (2024-02 – 2024-10)

• Handled inbound and outbound customer queries via phone, email, and chat
• Resolved complaints efficiently while maintaining high customer satisfaction
• Provided technical troubleshooting for devices and service issues
• Updated and maintained accurate records using CRM systems
• Achieved first call resolution through effective problem-solving
• Escalated complex issues and ensured proper follow-up
• Assisted customers with product education and onboarding support

Office Administrator at Griqua Transformative Recovery Centre (2021-12 – 2023-11)

• Coordinated client appointments and supported daily operations in a care-focused environment
• Managed administrative systems, reports, and confidential documentation with accuracy
• Liaised with clients, suppliers, and service providers in a professional manner
• Maintained organised filing systems and ensured accurate record management
• Supported the smooth running of the facility through strong organisational skills
• Handled multiple responsibilities efficiently in a fast-paced, people-focused environment
• Ensured all administrative processes were completed accurately and on time

Receptionist / Administrative Assistant at Pepcorp Trading (2018-09 – 2021-10)

• Managed 100+ daily calls with a 4.8/5 customer satisfaction rating
• Handled scheduling and client queries in a fast-paced environment
• Assisted with invoice processing, documentation, and data capturing aligned to operational procedures
• Maintained accurate filing, records, and administrative systems

Receiving / Dispatch Clerk at RCA Marketing (Game) (2016-03 – 2018-07)

• Verified stock received against delivery documentation
• Checked quantities, item accuracy, and discrepancies during receiving
• Captured stock and maintained accurate inventory records
• Tracked discrepancies and supported resolution processes
• Maintained organised filing of delivery and stock documentation

Matric – Mount Currie High School