Product Designer - Digital Retail Space at TEKION CORP (2023-07 – 2024-08)
Directed architectural governance and atomic-level scaling of an enterprise design system, prioritising component reusability, token-based architecture, and design-to-dev handoff automation via Figma across multi-brand, responsive component libraries with systematic visual-consistency auditing
- Managed an enterprise technical backlog of 208 tickets, specialising in priority sequencing and resource allocation for 74 high-impact features spanning end-to-end product-design workflows to achieve a 97% completion rate across concurrent global deployments
- Engineered invoice-level cashiering workflows and Inchcape audit-log infrastructures, concentrating on user-search latency reduction and rigorous edge-case mapping validated through usability testing, cognitive-load interaction profiling, and analytics to achieve a 30% reduction in user task-time
- Negotiated design rationales during 2-day "war room" sprints for GM, strategically balancing rapid platform rebranding and stakeholder-validated visual consistency across high-fidelity prototypes and design QA to unblock and accelerate live deployments
- Systematised global accessibility standards to WCAG 2.2 AAA compliance, targeting Perceivable, Operable, Understandable, and Robust principles through inclusive design, colour-contrast focus-state auditing, and assistive-technology testing for Ford Pro across US and Canadian markets
- Architected a specialised financial-compliance and lease-provision module for RRG and DIAC, mapping complex data-flows between dealerships and lending banks using retail-finance domain logic via service blueprinting, information-architecture task-flow structuring, and user-flow modelling
- Engineered a 3D vehicle illustration pack with high-fidelity, scalable assets and an internal rendering plugin, replacing legacy text placeholders across global design systems for GM, Ford, RRG, and Honda standardising a unified visual design language
Product Design Intern - Fixed and Variable Operations at TEKION CORP (2023-01 – 2023-07)
- Designed front-end OCR data-verification screens and human-in-the-loop bulk-action workflows for an AI-driven parts-capture system, iterating high-fidelity prototypes through usability testing to cut data-entry time 60% across 5 pilot dealerships
- Reverse-engineered an undocumented legacy module connecting Parts, Service, and Accounting through systems mapping and service blueprinting, translating inter-departmental logic into user flows and information architecture that grounded the redesign
- Executed rigorous A/B testing of bulk-action UI workflows and translated qualitative dealership feedback into clerical-error safeguards, driving a 27% operational-efficiency gain and protecting data integrity across 100% of parts-receiving tasks
- Diagnosed legacy usability bottlenecks through heuristic evaluation and pilot usability testing to cut support tickets by 65 in the first month, validating the redesign with 5 dealerships and the VP of Product Design
Product Design Intern - Admin Control at VCONNEX SERVICES (2022-05 – 2022-07)
- Architected a multi-tier Information Architecture for an enterprise-grade B2B SaaS platform, mapping end-to-end workflows with wireframed user flows and interaction patterns that accounted for 98% of complex scheduling use cases across three distinct user tiers
- Guided an agile team through stakeholder workshops and iterative sprint planning using journey mapping and rapid prototyping, accomplishing 100% systematised status transparency for the entire end-client base through custom-engineered reporting dashboards
