Verona Ieremia

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Authorized to work in the US for any employer

Night auditor at Circa Hotels (2026-03 – Present)

manages the overnight front desk operations at a hotel while auditing and reconciling daily financial transactions

Office Manager at Perefoti Island Fixx (2016-09 – Present)

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships

Front Desk Agent/Night Audit at Hampton Inn Suites (2015-08 – 2016-08)

• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Streamlined check-in and check-out processes for increased efficiency and guest convenience.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.

High school diploma – Governor Wallace Rider Farrington High School (2000-09 – 2004-05)