Veronica Agburum

Veronica oversees daily operations, developing and implementing business strategies, and making financial performance, such as budgeting and profitability, sets and achieves the highest standard in all areas of customer experience, employee experience and financial results. I am a proficient and organized business support professional with experience in delivering support in retail, customer service and public service. I am also an excellent customer service executive, with proven ability to maintain customer satisfaction and contribute to business success by establishing and managing client expectations while accurately documenting client interaction.

I have active listening skills, I am a good team player, a good communicator and a solution provider to difficult situations. I have a master's degree in management from the University of South Wales as well as a bachelor's degree in Geology and mining.

Service Manager at CHIPOTLE (2024-07 – Present)

• A friendly, enthusiastic attitude
• Business Knowledge (P & L Management, food safety, sales forecasting, staffing)
• A creative approach to marketing (Fundraiser, community engagement, etc.)
• Passion for leadership and team development
• Ability to deliver great guest experience

Sales Executive at Gray Colar Nig Ltd (2018-01 – 2022-12)

• Daily management of the sales team ensuring accurate tracking of sales KPIs.
• Successfully opened new markets and launching new products.
• Successfully improved sales by 25% month to month
• Onboarded and mentored new sales executives in their first 3 months.
• Conducted performance appraisal and management of the sales team.
• Negotiating new contracts and sourcing new business frontiers.
• Prepared training reports, liaise with head of departments to conduct training needs assessments, coordinate with training vendors to provide training packages.
• Actively sought new sales opportunities through cold calling, networking and social media.
• Oversaw all sales activities and continuous strategies new opportunities.
• Constantly reviewed sales forecast and monitored the sales team and clients to understand the constant changing needs.

Customer Service Executive at ECOBANK NIGERIA PLC (2012-01 – 2018-12)

• Opening customer's accounts
• Filling and maintaining customers' documents/records
• Attending customers' inquires and complains
• Processing of Master cards, Credit cards and Debit cards for customers
• Verification of signature
• Executes the bank's risk culture and strives for operational excellence
• Issuing and debiting for counter Checks and Checkbooks
• Cash handling
• Manages financial center traffic, appointments, and outbound calls effectively

Customer Service Advisor at First Deepwater Discovery Ltd (2007-01 – 2012-12)

Manage and maintain corporate accounts including mobile communications, stationery and general office equipment.

• Provided logistical support for meetings, prepare correspondence, invites and document minutes of the meetings.
• Maintained and update inventory stock records of guest houses and office inventories.
• Reviewed relevant information and making decisions and actions with the supervisor and sometime autonomously.
• Maintained high level of customer service excellence.
• Conduct onboarding of new colleagues. design workshops, conduct trainings, post training assessments and training annual training calendar.

MSc. in Management – University of South Wales (2022-01 – 2023-12)

BSc. in Geology and Mining – Enugu State University of Science and Technology (2002-01 – 2006-12)