MBA
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Strong academic background in management and administration combined with over twelve years' experience as an operations leader in many facilities. Coordinating training and managing multidisciplinary teams (onsite/remote) and focusing on employee retention. Expert in integration of new systems, HR administrative duties, and compliance. Project management, process improvement, strategic planning, diversity and inclusion training
Chief Administrative Officer - Civie
(2024-06)
Oversees planning, operations, staffing, and quality of the company. Ensured efficient and effective day-to-day service line operations.
Physician credentialing efficiency by 60%. Provided leadership on staff training and development across service lines with a particular focus on credentialing, onboarding, and teleradiology services. Developed and negotiated both physician and facility contracts. Developed a teleradiology quality assurance program that decreased discrepancies by 40%. Drove initiatives related to recruitment, onboarding, and engagement to ensure high performance, compliance, and satisfaction across all clinical relationships. streamlined workflows and optimized operational efficiency. Implemented and refined operational processes to enhance service delivery and customer satisfaction across multiple business segments. Analyzed operational data to identify trends, inefficiencies, and strategic opportunities. Lead and supported high-impact projects and initiatives that aligned with business strategy, including supply/demand forecasting, subscriber model KPIs, and customer acquisition/retention strategies. Coordinated cross-functional teams to ensure seamless
Operations Director - HCA Healthcare
(2021-07 - 2024-06)
Provided strategic leadership and vision for service lines. Administered financial viability, quality, safe delivery, and review of services to customers throughout service lines. Achieved cost-effective, quality, and customer-directed services for the facility.
Proactively identified best practices and regulation changes, both state and federal, and implemented consistent practices at the facility. Developed a department financial plan including operating budgets, capital budgets, and meeting established budget objectives. Developed, implemented, and evaluated patient care programs based on strategic planning, administrative requests, and the changing healthcare environment.
Served as chair of diversity and inclusion networks. Reviewed benchmark data and provided leadership in reaching or exceeding industry standards
Operations Director - Adventist Healthcare
(2017-11 - 2021-07)
Drove industry-leading patient satisfaction, physician satisfaction, and employee engagement results for eleven care centers. Lead presentations to maintain strong partnerships with the center's Board and stakeholders. Lead business development for the centers through continually developing the network and market knowledge. Performed recruitment, partnership management, legal, business development, risk management, patient safety, human resources, accounting, and financial reporting.
Operations Manager - Pueblo Medical Imaging
(2014-04 - 2017-11)
Radiology Supervisor - Valley Childrens Hospital
(2012-09 - 2014-04)
Xray/Mammo Tech - Swedish Medical Center
(2011-01 - 2012-09)
MBA - Healthcare Administration - Capella University
Bachelors of Science - Healthcare Management - Oregon Tech
Bachelors of Science - Radiology - Oregon Tech
