Client Experience Manager - The Shade Store - Miami, FL
(2023-01)
- Managed client relationships and service delivery in a high-volume environment
- Collaborated cross-functionally to improve operational workflows and onboarding processes
- Utilized data and client feedback to enhance service performance and client satisfaction
Suite Manager (Event Operations) - Hard Rock Stadium (Sodexo) - Miami Gardens, FL
(2022-01 - 2024-12)
- Managed premium suite operations for large-scale stadium events, overseeing 200+ suites generating $10M+ annually
- Coordinated event-day logistics including catering, staffing, and guest experience execution
- Partnered with event managers, vendors, and culinary teams to ensure seamless service delivery
- Supervised and trained staff in high-volume, fast-paced environments
- Implemented operational improvements reducing costs by 10%
Sales & Marketing Manager - Fischetti Law Group - Boynton Beach, FL
(2022-01 - 2023-12)
- Planned and executed community outreach and promotional events to drive brand awareness
- Managed vendor relationships including agencies and marketing partners
- Developed campaigns increasing leads by 25% and revenue by 20%
- Utilized analytics and CRM tools to track performance and optimize results
Assistant Show Director - SwimShow - Miami Beach, FL
(2021-01 - 2022-12)
- Executed logistics and operations for a large-scale trade show with 60,000+ attendees and 2,500+ exhibitors
- Coordinated exhibitor move-in/move-out and managed on-site event operations
- Developed and maintained event schedules including runway shows, seminars, and activations
- Led and trained event staff and volunteers to ensure seamless execution
- Collaborated with marketing and sales teams to increase attendance and exhibitor engagement
Leadership Team – Table Games - Seminole Gaming - Hollywood & Coconut Creek, FL
(2018-01 - 2021-12)
- Led and trained teams in high-volume casino environments, ensuring operational efficiency
- Partnered with leadership to execute promotional events and gaming initiatives
- Supported major events including the Guitar Hotel grand opening and Super Bowl weekend
Table Games Dealer - Seminole Gaming
(2016-01 - 2018-12)
- Delivered high-level guest service while maintaining compliance and efficiency
Peer Hiring Team – Human Resources - Seminole Gaming
(2013-01 - 2016-12)
- Conducted interviews and supported hiring and onboarding processes
Cocktail Server - Seminole Gaming
(2007-01 - 2013-12)
- Provided service in fast-paced hospitality environments while building strong guest relationships
