CHIEF OPERATING OFFICER (COO) & HEAD OF ADMINISTRATION at MAC (2024-01 – 2026-03)
Nonprofit contemporary art museum dedicated to arts, culture, and education.
- Led the organization's administrative and operational transformation, strengthening governance, accountability, and institutional execution through structured processes, internal controls, and cross-functional alignment.
- Designed and implemented a comprehensive SOP and accountability framework that improved cross-functional collaboration and accelerated project execution timelines by 30%, strengthening organizational discipline.
- Professionalized talent management through the formalization of human resources processes, leading a 42% workforce expansion while strengthening recruitment, compensation, and labor compliance.
- Optimized vendor management and infrastructure projects, reducing capital investment costs by 20% without compromising quality, service, or compliance while driving sustainable operational improvements.
FAMILY OFFICE MANAGER at Lakefree, S.A. (2021-09 – 2024-01)
Private company focused on family and administrative affairs management.
- Managed corporate, financial, and personal affairs for a high-net-worth family, coordinating multiple stakeholders to ensure operational continuity, confidentiality, and regulatory compliance.
- Coordinated legal, financial, and banking advisors, facilitating the management of corporate, financial, and regulatory matters to support informed and timely decision-making.
- Directed private aviation, immigration, and international logistics operations, maintaining 100% regulatory compliance while optimizing coordination among specialized vendors and service providers.
- Managed budgets, cash flow, due diligence processes, human resources, and complex administrative functions across multiple entities, ensuring financial control and effective execution of strategic priorities.
PROPERTY MANAGER at Conservatorio S.A. (2019-06 – 2021-04)
Panamanian company specializing in real estate development and asset management.
- Managed a USD 36 million real estate portfolio, strengthening operational controls, asset management, and preventive maintenance programs to maximize profitability and business continuity.
- Increased occupancy to 97% through commercial process optimization, strategic lease management, and strengthened relationships with tenants, vendors, and contractors.
- Reduced delinquency rates from approximately 20% to 5% by implementing segmented collection strategies, customized payment arrangements, and proactive tenant engagement.
ADMINISTRATION MANAGER at Conservatorio S.A. (2017-10 – 2019-10)
- Led the internalization of human resources operations across three companies, supporting organizational growth from 22 to 50 employees while strengthening processes, compliance, and administrative controls.
- Directed the organization's B Corporation certification, achieving certification on the first attempt and leading subsequent renewal efforts while strengthening corporate governance and mitigating labor, immigration, and tax-related risks.
GENERAL MANAGER at Las Clementinas Hotel (2015-10 – 2017-10)
Boutique hotel located in Panama City's Historic District.
- Drove 17% annual fiscal growth for two consecutive years through pricing optimization, revenue management strategies, and operational improvements focused on profitability.
- Led the migration to an integrated Property Management System (PMS) connected to online distribution platforms (OTAs), enhancing automation, responsiveness, and strategic revenue management capabilities.
MANAGING DIRECTOR at Las Vegas Hotel Suites (2001-04 – 2015-10)
- Transformed operations for an 88-room property, increasing occupancy by 50% and doubling ADR through strategic repositioning and revenue management initiatives.
DIRECTOR OF HOUSEKEEPING at Colony Surf Hotel (1998-10 – 1999-06)
- Directed lodging operations for a 50-room hotel and six luxury condominiums, managing an annual budget of USD 1.5 million while maintaining high service standards.
HOUSEKEEPING MANAGER at The Ritz-Carlton Hotel Company (1996-12 – 1998-05)
- Spearheaded housekeeping operations during the grand opening of a 152-room property, earning a promotion while supervising more than 60 employees in two departments and implementing global service excellence standards.
