Veronica Soares

Results driven Inside Sales Estimator with over 5 Years of estimating, contract management, customer service, and technical sales across the automotive and power generation industries. Proven track record of developing accurate estimates, managing customer contracts, and building long term client relationships that drive revenue growth.

Automotive Technician at Mazda (2018-10 – 2020-11)

• Utilized advanced computer-aided diagnostic systems to accurately diagnose complex vehicle issues, ensuring efficient and precise repairs.
• Conducted comprehensive preventive maintenance to identify and resolve potential issues early.
• Replaced and repaired key components and systems, ensuring vehicles met or exceeded safety standards.
• Efficiently researched, sourced, and ordered parts.

Service Advisor at Mazda (2020-11 – 2023-11)

• Specialized in preparing accurate, competitive vehicle repair and service estimates, ensuring transparency and efficiency
• Took on a leadership role by training and mentoring new team members on estimating procedures, customer service practices, and company standards, helping improve team performance and consistency.
• Frequently stepped up to support management and assist colleagues during high-volume periods, serving as a reliable resource for both customers and staff while helping maintain smooth daily operations.

Inside Sales Estimator and Contracts at Generac (2023-11 – Present)

• Expertly utilized estimating techniques to generate accurate, competitive quotes, ensuring cost-effective recommendations.
• Managed new customer contracts and renewals with a focus on precise execution, ensuring seamless processes and building long-term client relationships.
• Developed insightful recommendations for generator systems, leveraging in-depth analysis to align with customer requirements and budget.
• Trained and mentored multiple team members on estimating and contract management
• Served as a go to resource, regularly providing guidance, reviewing estimates, and assisting with projects while exceeding expectations of my role.

Associates in Automotive Technology – Universal Technical (2018-09 – 2020-08)

Diploma – Brockton HighSchool (2014-09 – 2018-05)