Veronica Vazquez

Highly experienced and skilled in wealth management, private client relationship specialist, compliance, auditing, risk, fraud, documentation management, underwriting, client onboarding, leadership, and administrative assistant with more than 30 years of hands-on experience. Successfully managed regulatory and in-house audits with passing results, while achieving new growth opportunities in revenue of $65M yearly and maintaining the utmost customer/colleague trust, confidentiality, and services customer. An effective team player who thrives to collaborate with all employees to achieve measurable and meaningful results in every project from start to finish and ongoing in a fast-paced environment.

Welcomes and is ready to manage any and all challenges.

Customer Service Coordinator - JWC Wealth Management - Satellite Beach, FL

(2025-05 - 2026-08)

• Prepared all new documentation, including any updates to the client's account, and maintained accurate client records. Handled confidential information with discretion while performing daily duties.
• Processed EFT distribution, receipts, RMDs, and any type of account journaling and other requests at the instruction of the financial advisor.
• Responded to all inquiries, resolve issues, and ensure an exceptional client experience.
• Scheduled appointments for the advisor and prepared materials for client meetings, and managing correspondence. Collected all reports, and statements for clients meetings.
• Delivered exceptional service to clients via in/out bound calls, email, and in-person interactions.
• Adequately managed multiple priorities and worked within close deadlines.
• Answered to requests and feedback in a timely and professional manner.
• Interacted with clients on a daily basis to assist with their financial needs and goals.
• Maintained monthly compliance blotters and ensure they were uploaded on time.
• Streamlining processes with updating SOPs and strategically execute on the office business plan.
• Furnished several monthly reports in a timely manner.

Compliance, Onboarding and Risk Specialist (USA, EU & UK) - SegPay - Boca Raton, FL

(2022-01 - 2025-01)

• Main point of contact between Compliance/AMs/Banks/Accounting/Product Development/IT addressing and resolving issues and ensuring smooth workflows and deadlines are met.
• Collaborated with the AMs to collect KYC/KYB documentation for new clients' onboarding and when auditing/reviewing/updating existing clients' accounts. Ensured excellent day-to-day business operations and support to AMs/colleagues and clients.
• Analyzed and reviewed inquiries from AMS/Banks/Accounting and external parties to provide recommendations and actionable intelligence.
• Reviewed data and documentation of new clients' onboarding and existing client applications for completeness, to assure compliance with KYC/KYB/AML/EDD policies and procedures requirements.
• Managed ad-hoc/daily/monthly/quarterly exception reports and audits.
• Ensured clients' onboarding process and documentation from start to finish, are in line with the Company's policies and procedures. Evaluated clients' business models for soundness and fitness for the Company's portfolio and acquiring banks.
• Identified program and procedural gaps and recommend meaningful solutions to maintain compliance with clients' onboarding/acquiring bank/Company's guidelines. Created streamline business processes for clients and the organization.
• Conducted periodic internal reviews / audits of accounts, and monitoring changes of clients' data such as entity name, company ownership structure including complex structure, directors, fraud prevention (credit card transactions), and financial activities.
• Core group member, trainer and mentor for new hires/current employees related to compliance documentation of new/existing policies, and procedures, and client onboarding process and systems.
• Furnish clarity to leadership teams by identifying timelines, action items, specific needs, and opportunities to improve the onboarding experience during the life cycle of an account, through project steps.

Private Banking, Client Relationship Specialist - First Horizon Bank - Miami, FL

(2020-06 - 2020-10)

• Business liaison between the head of Operations department, and BSA department, together with the VP and President of the bank.
• Assured bank policies and procedures were adhered to resulting in zero losses to the institution / customers / shareholders / stakeholders.
• Provided the utmost customer service daily to clients to ensure all banking needs were met.
• Assisted VP with a wide range of various projects specifically with bank merger.
• Lead business development efforts in alignment with company's goal.
• Conducted audits and reviews, ad-hoc/daily/monthly/quarterly of personal and business accounts to ensure required information and documentation was obtained in the new account process.
• Reviewed policies and procedures of KYC / KYB / EDD / AML / BSA / OFAC and provided any necessary recommendations and enhancements. Oversaw ad-hoc/daily/monthly/quarterly and annual reports.
• Helped in the overall management of employees to ensure adherence of internal policies and procedures.
• Collaborated with clients to lead efficient and successful onboarding experience from beginning to end and continuous building relationship.

Administrative Assistant - Mount Sinai Medical Center - Miami Beach, FL

(2013-11 - 2020-06)

• Interfaced daily with high-level management, physicians, other departments, staff, and external vendors/clinical personnel.
• Documented/data entry/ maintained daily MS Database for Cardiology, Neurology, Radiology, and Electrophysiology providing crucial knowledge on medical services provided and supply usage.
• Managed and tracked physicians' contracts annually and reviewed timesheet and required stipulations to ensure compliance with the terms and conditions of the contract. Processed monthly payments as per physician's contract.
• Reviewed daily Kronos "Payroll" to ensure employees clocked in/out per their scheduled hours and edited as needed. Ensured data was accurately entered daily and payroll was processed on time.
• Coordinated and modified monthly schedules for the RNs, Techs for both the Cath Lab and Echo department consisting of seventy-five (75) plus employees.
• Answered telephone and assisted employees with questions related to employment, benefits, schedules, payroll, PTO, FMLA, Bereavement, and all matters related to Human Resources.
• Manage calendars and Cath Lab Conference Room. Prepared daily/monthly/quarterly/annually inventory of medical supplies.
• Arranged files and performed electronic or manual filing. Prepared files, place them in the proper box with ticketing number, maintained archived log to send to be storage, coordinated retention and destruction of records, per policy.

High School Diploma - Miami Beach Senior High School