Veronika Urban

Detail-oriented and dependable administrative professional with extensive experience managing office operations, records, financial information, communications, and customer and vendor relationships. Experienced in handling confidential information, maintaining accurate data, coordinating multiple priorities, and working independently with minimal supervision. Strong background in QuickBooks, Microsoft Office, Google Workspace, scheduling, payroll, Accounts Payable and Receivable, purchasing, and administrative systems.

Known for professionalism, sound judgment, attention to detail, and a calm, service-oriented approach. Holds a Master's degree in System Engineering and Information Management and brings additional experience as a Volunteer Firefighter with the League City Fire Department, demonstrating teamwork, discipline, community service, and the ability to remain composed under pressure.

Volunteer Firefighter - League City Fire Department - League City, TX

(2025-12)

• Respond to emergency calls and assist with fire suppression, medical emergencies, rescue operations, and other emergency incidents as assigned.
• Participate in ongoing firefighter training, drills, and emergency-response exercises to maintain readiness and knowledge of department procedures.
• Work effectively as part of a team in high-pressure situations while following established procedures, safety protocols, and chain of command.
• Communicate clearly and professionally with firefighters, emergency personnel, community members, and other stakeholders.
• Inspect, clean, maintain, and prepare firefighting equipment and apparatus for emergency response.
• Complete required training, incident, and operational documentation accurately and in a timely manner.
• Demonstrate dependability, sound judgment, adaptability, and the ability to remain calm and focused during stressful and emergency situations.
• Support community service and public education

Stay at home mom - Self-employed - League City, TX

(2021-01)

• Strengthened organizational, multitasking, and problem-solving skills while managing household responsibilities.
• Continued professional development through certifications in process improvement, finance, design, and marketing.

Director of Operations / Office Manager / Administrative Operations - A&R Diagnostic Service Inc. - Darien, IL

(2018-07 - 2020-12)

• Managed the day-to-day administrative and operational functions of a commercial kitchen equipment repair company.
• Served as the primary office contact for customers, vendors, technicians, and business partners, handling incoming phone calls, emails, mail, and correspondence.
• Coordinated vendor relationships and managed purchasing, including ordering repair parts, office supplies, and materials required for daily operations.
• Managed Accounts Payable and Accounts Receivable, including invoicing, payment processing, account maintenance, and customer collections.
• Followed up on outstanding customer balances and communicated professionally with customers regarding payments and account issues.
• Processed payroll and maintained accurate payroll-related records and information.
• Entered and maintained financial transactions, invoices, payments, and expenses in QuickBooks.
• Maintained organized and confidential financial, employee, customer, and business records.
• Managed scheduling, workflow coordination, and communication between the office, technicians, customers, and vendors.
• Provided customer service and resolved issues while maintaining positive professional relationships.
• Managed and supported employees, including hiring, onboarding, scheduling, task delegation, and employee relations.
• Conducted daily operational briefings and worked closely with company leadership on priorities, planning, and business decisions.
• Managed company IT systems, including setup and troubleshooting of computers, iPads, network connections, and other office technology.
• Managed user access permissions and supported secure and efficient use of company systems.
• Identified opportunities to improve office procedures, workflows, and overall operational efficiency.
• Worked independently, exercised sound judgment, and successfully managed multiple priorities in a fast-paced service environment.

Master's degree - System Engineering and Information Management - University of Hradec Kralove (2001-09 - 2007-09)