Vicky Huang

Maintained a clean and organized inventory and curated displays of rotating seasonal styles. Anticipate customer needs, providing them with excellent customer service while upholding company standards. Handled thousands of dollars in transactions including cash, credit, exchanges, return and refunds each shift to ensure accurate cash flow.

Sales Associate - Shoe Carnival - Newport News, VA

(2022-06 - 2022-09)

• Maintained a clean and organized inventory and curated displays of rotating seasonal styles.
• Anticipate customer needs, providing them with excellent customer service while upholding company standards.
• Handled thousands of dollars in transactions including cash, credit, exchanges, return and refunds each shift to ensure accurate cash flow.

Cashier/Customer Service - Cook Out - Newport News, VA

(2023-03 - 2023-08)

• Managed drive-through services such as: taking orders, handling payments, and interacting with customers in a prompt and friendly manner.
• Handled thousands of dollars in transactions including cash, credit, and refunds each shift to ensure accurate cash flow.

Waitress/Host - Ramen Spot - Richmond, VA

(2023-10 - 2025-04)

• Reduced customer complaints by more than 50% by following training protocols and empathizing with guests.
• Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management.
• Handled thousands of dollars in transactions including cash, credit, and refunds each shift to ensure accurate cash flow.

Food Service Worker - Phillips Enterprises - Fort Eustis, VA

(2025-05 - 2025-08)

• Prepared and served meals efficiently in a military dining facility while maintaining professionalism at all times
• Followed strict on-base, sanitation, food safety, and cleanliness protocols.
• Support the opening and closing of shifts such as: stocking, cleaning, and preparing service stations.

Waitress - My Noodle & Bar - Richmond, VA

(2025-09 - 2026-05)

• Managing multiple tables in a fast-paced environment while providing all guests with personalized services.
• Recommended items based on preferences and dietary restrictions to elevate dining experiences while increasing sales by 15-30%.
• Trained 3+ new staff members on sanitary and restaurant protocols.
• Handled thousands of dollars in transactions including cash, credit, and refunds each shift to ensure accurate cash flow.

Waitress/Host - Thai Boat - Richmond, VA

(2026-08)

• Maintained 95% customer satisfaction by taking accurate orders, ensuring timely food delivery and addressing customer needs promptly in a fast-paced environment.
• Led shift setup to ensure a smooth and welcoming environment for guests and reduce wait times.
• Handled thousands of dollars in transactions including cash, credit, and refunds each shift to ensure accurate cash flow.

Hampton Roads Academy (2023-05)

Accounting - Virginia Commonwealth University