Vicky Taylor

I am positive, energetic and focused. I am currently enrolled with the College of Automotive Management to obtain a certification for finance and insurance management. I have excellent communication skills both verbal and written.

My work experience includes business management, team leadership and sales. My love of learning allows me to be flexible and easily adapt to changing environments. My work skills are varied and include customer management, accounting, sales, mechanical and collision repair estimating.

Authorized to work in the US for any employer

Office Manager/Estimator - Collision pros auto body - Lake Elsinore, CA

(2022-05)

I am responsible for overseeing day to day operations and writing estimates. Ensuring employees complete jobs following company requirements and customer satisfaction. Daily tasks include data entry into QuickBooks and auditing of all accounts payable, receivable and repair work files.

Monthly tasks are reconciling bank accounts and generating monthly financial reports. Insurance related tasks include handling any claims and obtaining renewal quotes for all policies. I successfully negotiated contract price increases for direct repair programs and won a new fleet contract.

I also hold an I-Car Platinum Estimator Certification.

Real Estate Agent - eXp Realty - Murrieta, CA

(2021-01 - 2022-09)

I successfully obtained a real estate license and negotiated contracts for my clients. Performed outbound sales calls weekly to build a sales funnel.

Assistant Manager - H&R Block-Temecula - CA

(2021-11 - 2022-04)

Manage a team of tax professionals, perform daily office management, invoice processing, customer service.

Service Advisor - Johnson's Auto Repair - Lake Elsinore, CA

(2020-07 - 2021-08)

Provide customer service, repair estimates and obtain authorization for additional repairs as necessary. Manage daily operations including work flow to technicians.

Service Advisor - Bradley Automotive & Tire - Menifee, CA

(2018-04 - 2019-08)

• Service Writing,Personal sales average $60,000, Total gross $140,000
• Customer Service
• Estimating, Job Costing
• Team Work, Digital Vehicle Inspections
• Daily Close Out and Matching Sales to Cash Receipts
• AAA Repair Facility
• Achievements-Top Sales Producer @ 13 months (shop vehicle count @ 550 cars per month)

Service Writer - Man Cave Transmission & Automotive - Murrieta, CA

(2017-06 - 2018-04)

• Manage repair orders, parts ordering and tracking
• Manage technicians, assign work

Automotive Sales Consultant - Quality Chevrolet-Escondido - CA

(2017-03 - 2017-05)

• Meet and Greet Customers
• Gather information to determine needs and wants
• Assist with vehicle demonstration, Test Drives
• Remain Updated with GM's Promotions and Current Loan Rates
• Remain with potential buyers throughout entire buying, loan application, delivery process
• Provide 5-Star Customer Service, Follow up calls for all sales and lost sales

Outside Sales Representative - National Merchants Association - Temecula, CA

(2016-11 - 2017-03)

• Generate Leads, Cold Calls
• Give Sales Presentations to Business Owners
• Overcome Objections
• Negotiate Contracts
• Obtain documentation and signatures for all agreements
• Follow up calls to ensure complete customer satisfaction

Partner and General Manager - Japanese Auto Specialty - Temecula, CA

(2000-04 - 2016-03)

• Accounts Payable/Accounts Receivable
• Payroll
• Insurance and License

Office Administrator - Durango, Inc - Wildomar, CA

(1989-02 - 2013-12)

• Office Management (5-50 employees)
• Payroll $1million - $3 million yearly
• Tax Reporting, EFTPS
• Accounts Payable, Accounts Receivable
• Time and Material Billing
• Job Costing
• Preparing Financials for CPA

Associate's degree - Accounting - Mt San Jacinto Community College (2019-08 - 2021-12)

High school diploma or GED