Victor Melo

Retail lead with experience in premium performance footwear, customer service, sales and store operations. Brings a hands-on approach to supporting teammates, delivering thoughtful client experiences and building local community engagement.

Background also includes automotive service advising and consultative sales.

Retail Lead at On (2025-09 – Present)

• Support day-to-day sales floor execution and team communication in a performance-footwear retail environment.
• Help maintain client service standards, product guidance and operational readiness across the store.
• Contribute to community-building initiatives, including local run-club communications and events.

Retail Team Member at On (2024-10 – 2025-09)

• Supported customer experience and footwear sales while assisting with back-of-house stock and store operations.
• Helped organize merchandise and prepare the team for service on the sales floor.

Senior Sales Representative at Smoke N' Toke (2016-03)

• Guided customers through purchases, addressed concerns and supported daily shop organization and inventory readiness.
• Handled sales conversations and helped maintain an inviting, orderly retail environment.

Service Advisor at Rick Case Hyundai (2019-03 – 2020-05)

• Consulted with customers on vehicle service needs; prepared work orders, estimates and maintenance documentation.
• Communicated service recommendations and supported issue resolution.

Service Advisor at Palmetto57 Nissan (2015-08 – 2018-08)

• Supported customers throughout service appointments, from intake and repair estimates to billing and follow-up.

Rental Agent at Avis Budget Group (2013-02 – 2015-08)

• Explained rental options and additional products, qualified customers and supported sales lead generation.

Business Administration – Miami Dade College

High School Diploma – American Senior High School (2015)