Senior General Manager | Community Association Executive. Leading High-Rise Communities, Lifestyle Amenities, Capital Programs, and Exceptional Resident Experiences
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Community Association Executive and Hospitality Leader with more than 30 years of progressive leadership experience, leading complex residential communities, luxury amenities, and multi-department operations. Proven success directing financial performance, strategic planning, capital projects, facilities management, member experience, and Board relations within high-rise and lifestyle-focused communities. Recognized for developing high-performing teams, strengthening organizational culture, and delivering exceptional resident and member satisfaction through a hospitality-driven leadership approach.
Experienced in overseeing multidisciplinary departments, including maintenance, concierge, lifestyle programming, food and beverage operations, facilities, administration, and vendor partnerships. MBA, LCAM, CMCA, AMS, and PCAM professional with a proven record of improving operational performance, increasing financial stability, enhancing member engagement, and guiding Boards through strategic decision-making and long-term planning initiatives. Professional leadership philosophy developed through advanced training with Unique Vacations / Sandals Resorts International, emphasizing luxury service delivery, guest experience management, team development, revenue optimization, and hospitality excellence.
These principles continue to guide resident engagement, amenity operations, and organizational leadership throughout my career.
General Manager — Riviera & St. Tropez (346 Units, two luxurious 27‑Story Towers) - Castle Group - Fort Myers, FL
(2023-10)
Provide executive leadership to all operational departments including maintenance, concierge, administrative services, resident relations, amenity operations, lifestyle activities, vendor services, and community hospitality functions. Partner with Boards and committees to develop strategic plans, capital improvement initiatives, operating budgets, and long-term community objectives. Maintain a strong visible presence throughout the community to ensure resident satisfaction, service excellence, and prompt resolution of concerns.
Lead department managers and staff through a culture of accountability, teamwork, hospitality, and continuous improvement. Lead full‑scale operations for one of Southwest Florida's premier high‑rise, multi‑association communities, consisting of a Master HOA and two sub‑associations. Oversee financial controls, capital planning, infrastructure, maintenance, compliance, and resident experience.
Direct and mentor multidisciplinary teams, including Maintenance, Concierge, and Administrative staff.
General Manager — Shipps Landing Condominium (206 Units) - Castle Group - Marco Island, FL
(2023-05 - 2023-10)
Oversaw daily operations, maintenance, emergency response, insurance programs, and financial management for a large waterfront community. Balanced routine operations with capital projects while maintaining service excellence.
Property Manager — Lake Emerald (536 Units / 12 Buildings) - Castle Group - Oakland Park, FL
(2021-12 - 2023-05)
Managed full operational oversight for eight condominium associations across a 12‑building, 536‑unit community, directing budgeting, financial planning, maintenance programs, risk management, and vendor performance. Oversaw all major infrastructure systems, including mechanical, electrical, plumbing, roofing, waterproofing, concrete restoration, and life‑safety compliance. Ensured adherence to engineering reports, reserve studies, statutory requirements, and long‑term capital planning.
Led the $35 million 40‑Year Recertification Project, coordinating structural, electrical, and life‑safety upgrades across all buildings. Managed engineers, contractors, inspectors, and municipal agencies to ensure compliance, project sequencing, resident communication, and operational continuity. Strengthened risk mitigation, contract controls, and financial forecasting throughout the multi‑year project.
Served as the primary strategic advisor to the Boards, delivering executive‑level financial reporting, forecasting, and governance guidance. Improved operational efficiency through preventive maintenance programs, contract optimization, and standardized procedures. Directed staff and vendors to enhan
General Manager — Alexander Towers (281 Units) - Castle Group - Hollywood, FL
(2019-01 - 2021-12)
Oversaw all business, financial, and operational functions for a self‑managed, mixed‑use oceanfront high‑rise, serving as the on‑site executive responsible for the full lifecycle of building operations, infrastructure integrity, resident services, and governance support. Directed all major building systems, including mechanical, electrical, plumbing, life‑safety, elevators, main electrical room updating, waterproofing, roofing, cooling tower, and structural components exposed to coastal conditions. Led capital improvements and long‑range infrastructure planning, managing engineers, contractors, and municipal inspectors to ensure compliance with coastal building codes, life‑safety regulations, and reserve study requirements.
Oversaw emergency response readiness for hurricanes, flooding, and building‑system failures, ensuring continuity of operations and resident safety. Managed all insurance claims, from initial incident documentation through adjuster coordination, scope validation, and restoration oversight. Strengthened vendor performance through contract negotiation, KPI tracking, and accountability standards tailored to a self‑managed environment.
Enhanced resident communication
Master of Business Administration (MBA) - Marketing & Sales Management
