IT Business Analyst / Process Modeler - Agile 5 Technologies – General Services Administration (GSA) - Atlanta, GA
(2025-01 - 2025-06)
- Collaborated directly with business owners and engineering teams to gather, structure, and manage technical and functional requirements.
- Facilitated strategic requirements workshops and cross-functional discovery sessions to diagnose operational bottlenecks and establish project scope.
- Authored comprehensive AS-IS and TO-BE process models, workflow diagrams, and deep system specifications to guide digital transformation goals.
- Monitored project milestones and sprint deliverables using Agile methodologies, ensuring seamless technical execution.
- Directed final solution validation, Quality Assurance (QA) checkpoints, and User Acceptance Testing (UAT) to safeguard business compliance.
- Managed cross-functional vendor coordination, corporate contract compliance tracking, and essential procurement documentation.
Business Process Analyst - SERVICEMASTER - Atlanta, GA
(2023-07 - 2024-09)
- Partnered with corporate process owners and leadership to address complex operational roadblocks and engineer automated workflows.
- Gathered, analyzed, and managed structured Business Requirements Documents (BRDs), process models, and functional blueprints.
- Led stakeholder alignment workshops to strictly define project parameters, core business rules, and target-state operational models.
- Coordinated end-to-end testing phases, validated requirements readiness, and supported post-implementation adoption strategies.
Business Analyst / Consultant - BIZAGI - Atlanta, GA
(2022-04 - 2023-04)
- Consulted with enterprise clients to translate intricate operational needs into highly scalable workflow automation solutions.
- Managed full SDLC cycles, steering process discovery, solution design, technical development tracking, validation, and production deployment.
- Developed granular business process models, detailed use cases, interactive forms, and comprehensive technical system blueprints.
- Partnered with developers and QA specialists to resolve bugs, manage scope change requests, and protect target delivery dates.
Business Analyst / BPM Consultant - MATCHPOINT CONSULTING GROUP - Atlanta, GA
(2021-11 - 2022-02)
- Elicited and documented functional and data process criteria for enterprise automation and process improvement programs.
- Mapped baseline workflows to isolate process gaps and designed automated target-state architectures to resolve inefficiencies.
- Supported system-level validation testing, bug remediation, and final deployments to ensure technical alignment with initial requirements.
Business Process Consultant - SOGETI - Atlanta, GA
(2021-03 - 2021-11)
- Analyzed complex business workflows and collaborated with engineering architects to integrate automated software modules into enterprise tech stacks.
- Conducted rigorous root-cause analyses on structural system inefficiencies and offered data-backed process recommendations to boost overall performance.
- Provided critical production support, developed user training manuals, and created comprehensive knowledge transfer files to accelerate system adoption.
Business Process Analyst Intern - FCCI INSURANCE GROUP - Atlanta, GA
(2020-06 - 2020-09)
- Supported core technical integration teams in executing workflow analysis and refining underlying corporate business rules.
- Assisted with foundational requirements gathering, test data validation, and documentation of system workflows.
Technical / Business Process Consultant - INNOVELOCITY - San Francisco, CA
(2015-09 - 2019-11)
- Led technical business analysis, workflow discovery, and application implementation phases for a diverse, multi-industry client portfolio.
- Conducted deep stakeholder interviews to capture functional criteria, translate them into system rules, and design interactive user interfaces.
- Participated actively in Agile Scrum rituals, including sprint planning sessions, backlog grooming, testing cycles, and sprint retrospectives.
Support Engineer - BIZAGI - Bogotá, Colombia
(2013-06 - 2015-07)
- Provided deep technical and functional application support for global enterprise clients deploying BPM software suites.
- Utilized SQL querying and data analysis to troubleshoot database issues, track down application faults, and evaluate platform performance.
