Collision Center Coordinator at Crash Champions (2024-07 – Present)
- Greet customers, gather vehicle information, and document repair needs.
- Schedule estimates, drop-offs, and repair appointments.
- Communicate repair timelines and status updates to customers.
- Coordinate with technicians, estimators, and insurance adjusters.
- Maintain accurate records of repair orders, parts, and authorizations.
- Assist with billing, payments, and insurance paperwork as needed.
- Ensure customer satisfaction from drop-off to delivery.
Lead Receptionist at Pediatric and Adolescent Center of Grand Prairie (2023-01 – 2023-12)
- Oversee the reception staff and ensure that they are properly trained and follow established protocols.
- Coordinate with healthcare providers and clinical staff to ensure a smooth patient flow and address any scheduling or administrative issues.
- Verify insurance coverage for patients and ensure that the necessary documentation is in place.
- Collaborate with billing departments to ensure accurate billing and collection of payments.
- Manage and process various medical forms, including consent forms, release forms, and other necessary paperwork.
Healthcare Volunteer at Medical City Dallas (2019-01 – 2022-12)
While attending Culinary School, I volunteered at Medical City Dallas. Performing primarily non-medical tasks to relieve the burdens of the professional doctors and nurses. Serviced the Gift Shop and Front Reception desk.
Medical Receptionist at 303 Medical Clinic (2014-05 – 2018-11)
- Greet clinic visitors and operate multi-line telephone system, scheduling appointments and assisting patients with prescription refills, billing issues and insurance questions.
- Generate orders for diagnostic screenings and tests, such as mammogram, CT Scans and X-rays.
- Answer phone calls, Email and patient messages via the clinic's online patient portal.
- Verified insurance coverage for all new patients and monitored existing patients' insurance coverage for potential changes.
- Purchase office supplies and work with vendors.
Senior Dental Receptionist at Bear Creek Family Dentistry (2010-01 – 2014-04)
- Greeted patients, guided them to the seated waiting area, and brought them back to the treatment room to begin taking their preliminary vitals.
- Cross-trained in the front office including patient insurance verification, filing dental records and medical history, updating current patient information via Dentrix software, and maintaining proper phone etiquette.
- Maintained a sterile work environment, prepared dental instruments and initial x-rays before oral surgery.
- Answers incoming calls from families, material suppliers and other medical facilities on multi-line telephones.
- Followed up on dental claims through insurance companies, process payments, and explained co-pay and cost procedures for patients.
