Project Services Intern at Seattle Public Utilities, City of Seattle (2026-07 – Present)
- Analyze capital project data using Clarity PPM(Project Progress Management) and Oracle PeopleSoft to support project controls, reporting, and informed project delivery decisions.
- Maintain project records, hierarchies, and governance data in Clarity PPM, improving data accuracy and supporting reliable project reporting.
- Research and process Construction in Progress (CIP) contract purchase orders, supporting procurement workflows and accurate project cost tracking.
- Assist with CIP Governance Gate requests by coordinating intake, routing, processing, and tracking to support timely project approvals.
Finance & Utility Billing Intern at City of Lynnwood (2026-02 – 2026-05)
- Managed billing records for 500+ utility accounts using Excel and Munis (Tyler Technologies ERP), supporting accurate revenue collection and financial data integrity.
- Investigated and resolved 75+ billing discrepancies by reconciling financial data with customer accounts, improving billing accuracy and reducing account errors.
- Updated and maintained 500+ customer accounts, ensuring accurate account information and supporting efficient utility billing operations.
Customer Experience Lead at TOCA Soccer Training (2025-01 – 2026-02)
- Increased existing customer accounts by 10% through personalized customer service, targeted follow-up, and effective sales techniques.
- Managed 30–50 client interactions daily, resolving customer inquiries and complaints while maintaining a professional and positive customer experience.
- Maintained 500+ customer records and monitored account activity, invoices, and payments to support accurate account management and timely follow-up.
- Identified and followed up on undocumented invoices through email and phone communication, supporting accurate billing records and payment collection.
Mentor at Washington State Referee Committee (2021-08 – 2026-02)
- Mentored and evaluated 40+ developing soccer referees during competitive matches, providing individualized feedback on game management, positioning, decision-making, and rule interpretation.
- Conducted pre-game and post-game discussions to strengthen referees' communication and conflict-resolution skills, supporting continued professional development.
- Applied FIFA and league regulations consistently during competitive matches, promoting player safety, sportsmanship, and fair play.
- Supported referee training, recruitment, and development initiatives by sharing feedback and practical guidance with new officials.
