Victoria Hrabal

Reliable and dependable professional with experience thriving in fast-paced environments and delivering exceptional customer service. Recognized for strong organizational skills, attention to detail, and the ability to adapt quickly to changing priorities

Medical Assistant at Davis Behavioral Health (2022-03 – Present)

• Assisted healthcare providers with patient examinations and medical procedures.
• Managed patient scheduling and maintained accurate appointment records.
• Administered medications and conducted routine laboratory tests efficiently.
• Educated patients on treatment plans, medications, and preventive care measures.
• Collaborated with multidisciplinary teams to enhance patient care quality.
• Trained new staff on office protocols and best practices in patient care.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

Clinic Coordinator at Innovation Medical Group (2021-09 – 2022-03)

• Acquire, distribute and store supplies.
• Contact medical facilities or departments to schedule patients for tests or admission.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Schedule appointments for patients.
• Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
• Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
• Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.
• Collect provider data to facilitate credentialing of insurance payers.
• Conducted intakes, including measuring vital signs and documenting symptoms.
• Fielded diagnostic procedures by obtaining laboratory and x-ray reports, hospital notes, and other pertinent data.
• Supported medical staff by answering phones, updating patient data, and preparing orders to restock inventory.
• Coordinated to smooth patient flow through skills in records management, phlebotomy, and task prioritization.
• Preserved laboratory quality by assisting with QC of point of care lab.

Medical Assistant at Sacred Circle Healthcare (2020-06 – 2021-09)

• Equipment and testing supplies, spinning down blood specimens and preparing specimens for transportation while maintaining quality temperatures and national lab guidelines.
• Facilitate front desk operations, including lobby maintenance, patient check-in, and general office reception.
• Scheduled patients for appointments with timely benefits verification, referral processing, and insurance authorizations.
• Establish patient eligibility for special services such as dental, physical therapy, and pain management program.
• Served patients by answering calls, scheduling appointments, and coordinating registrations.
• Protected patients by monitoring conditions and promptly reporting problems to RNs.
• Prevented bedsores, consistently turning patients every 2 hours.
• Rehabilitation experience with pediatric, geriatric, and long term acute care patients.
• Undertook exceptional care and hygiene of patients with rectal tubs, wound vacs, etc.
• To prevent further breakdown of delicate tissues.

Patient Service Representative at Sacred Circle Healthcare (2018-10 – 2020-01)

• Identified insurance payer sources and verified insurance coverage.
• Explained admitting procedures and obtained signatures on admission, clinical and financial forms.
• Collected copayments and deductibles in alignment with insurance coverage.
• Assisted patients with insurance verification, explaining coverage details and financial responsibility.

Certified Nursing Assistant at South Davis Community Hospital (2017-08 – 2018-10)

• Documented and reported to nurses patient behavior observations, complaints, or physical symptoms.
• Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
• Communicated with physicians, nurses and caregivers to support continuum of care.
• Changed dressings, binders and bandages as directed.
• Bonded and worked with patients to encourage exercise and therapeutic activity participation.
• Delivered outstanding care following individualized treatment plans.
• Completed daily shift reports for smooth and informative handovers.

Medical Assistant Certificate – U.S. CAREER INSTITUTE (2020-10)

Associate's in Health Science – WEBER STATE UNIVERSITY (2019-12)

Certified Nursing Assistant in Medical Microbiology geared towards Nursing – HOPKINSVILLE COMMUNITY COLLEGE (2008-01)