Sales and Financial Management Profile
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Dedicated professional with experience building relationships that directly influence revenue and bottom-line growth. Dynamic interpersonal and presentation strengths with strong talent for developing and managing accounts, facilitating financial processes and serving as primary liaison for new and existing customers. Extremely proficient in financial procedures, including analysis, transactions and documentation.
Skillful leader and decision-maker, capable of building motivated, high-performing teams.
Certified Debt Specialist – Team Lead - DebtBlue - Richardson, Texas
(2025-02)
Provided financial consultation and debt relief solutions to clients facing financial hardship. My role involved analyzing clients' financial situations, explaining debt settlement options, and enrolling qualified individuals into appropriate programs. I maintained regular communication to guide clients through the settlement process, ensured all documentation was accurate and compliant, and worked closely with negotiators and account managers to achieve favorable outcomes.
My focus was on delivering compassionate, transparent support while helping clients regain financial stability and avoid bankruptcy.
Sales Representative/ Team Lead - Reliant - Plano, Texas
(2022-10 - 2025-02)
Responsible for driving residential and small business energy sales through direct customer engagement and strategic outreach. I led a team of sales agents, providing training, support, and daily performance coaching to ensure targets were consistently met or exceeded. I monitored individual and team sales metrics, implemented effective sales techniques, and handled escalated customer concerns to ensure satisfaction and retention.
Additionally, I coordinated with upper management to align sales goals with broader business objectives and fostered a high-performance, customer-focused environment.
Lead Shift Manager - McDonald's - Dallas, Texas
(2018-12 - 2022-08)
As a Lead Shift Manager at McDonald's, I am responsible for overseeing operations during my shift to ensure everything runs smoothly and efficiently. I manage crew assignments, coordinate breaks, and handle any issues that come up, whether operational or customer-related. I take the lead in motivating and guiding the team, maintaining a clean and safe environment, and making sure we meet service and quality standards.
I also monitor inventory levels, manage cash handling and deposits, and serve as the main point of contact between the crew and upper management to ensure clear communication and strong team performance.
