Victoria Machado

I consider myself as a very educated and respectful person with a background in customer service and marketing. My journey in the corporate world has equipped me with the skills to navigate and excel in fast-paced environments. With a keen understanding of customer needs and a knack for creating compelling marketing strategies, I always try to bring a fresh perspective to every project.

My commitment to continuous learning fuels my passion for staying ahead in the ever-evolving landscape of customer service and marketing. I thrive on the opportunity to absorb new information every day, not just as a professional necessity but as a personal commitment to enriching my knowledge and contributing innovative ideas to any team I'm a part of.

Office Manager & Marketing at Su Seguro Insurance

Led a team of 15 professionals, overseeing daily operations and ensuring seamless workflow. Implemented efficient processes and collaborated with senior management to develop and execute strategic plans.

• Led a team of 15 professionals, overseeing daily operations and ensuring seamless workflow
• Implemented efficient processes
• Collaborated with senior management to develop and execute strategic plans, resulting in improving the sales and the structure of the company
• Conducted financial analysis to identify opportunities for cost reduction and revenue growth

Manager & Marketing at H&M National Services

Developed and executed strategic marketing campaigns that contributed to an increase in company revenue. Collaborated with sales team to identify new market segments and expand the client base.

• Developed and executed strategic marketing campaigns that contributed as an increase in company revenue during my tenure
• Collaborated with the sales team to identify new market segments and expand the client base, resulting a growth in new clients
• Managed budgeting and financial forecasting for marketing initiatives, consistently meeting or exceeding performance metrics
• Implemented a social media marketing strategy that enhanced the company's online presence, resulting as an increase in online bookings

Front Desk Receptionist at Spark Wellness Group

Managed front desk operations for a psychiatric wellness center with a primarily virtual patient base. Scheduled appointments, coordinated telehealth sessions, and maintained patient records.

• Managed front desk operations for a psychiatric wellness center with a primarily virtual patient base
• Scheduled appointments, coordinated telehealth sessions, and maintained patient records
• Provided exceptional customer service, ensuring a welcoming and professional experience for patients
• Handled incoming calls, inquiries, and administrative tasks with efficiency and discretion
• Verified insurance information and assisted with patient intake processes
• Maintained confidentiality and compliance with HIPAA regulations

Customer Services Staff at Publix

Provided customer service services, ensuring an enjoyable shopping experience for customers. Accurately handled cash transactions and demonstrated strong communication and problem-solving skills.

• Provided customer service services, ensuring an enjoyable shopping experience for customers
• Accurately handled cash transactions, maintained cash drawer accuracy, and reconciled registers
• Demonstrated strong communication and problem-solving skills while resolving customer inquiries
• Collaborated with a diverse team to achieve departmental goals and maintain a clean and organized workspace
• Actively participated in training programs to improve product knowledge and customer service skills

High School Degree – Lake Nona High School (2018-01 – 2021-01)

4-40 License in Customer Representative – University of Central Florida (2022-01 – 2023-01)

Associates in Arts – Valencia College