Victoria Morris

Skilled professional with experience in customer service, sales, and team leadership. Adept at managing time-sensitive tasks in fast-paced environments while fostering positive relationships with clients and colleagues. Passionate about driving business efficiency, optimizing processes, and enhancing customer satisfaction. Strong background in coaching and mentoring teams to achieve their best performance.

School Nutrition - BTCS

(2023-03)

• Adhere to nutritional and cooking guidelines to serve over 800 students daily, ensuring optimal meal freshness.
• Efficiently manage time-sensitive tasks like food preparation and cooking while maintaining high standards of safety and sanitation.
• Handle cash transactions and reconcile the register at the end of each shift.
• Support school-wide initiatives related to nutrition education, wellness programs, and community outreach.
• Deliver outstanding customer service to students, parents, faculty, and staff during meal times and special events.
• Assist in training new staff on kitchen procedures, safety protocols, and food handling best practices.

Customer Service Representative (Chat/Email) - Majorel

(2020-12 - 2023-03)

• Provided exceptional customer support by addressing inquiries, troubleshooting technical issues, and resolving concerns.
• Maintained accurate records of customer communications, ensuring a smooth and efficient operation.
• Demonstrated professionalism in de-escalating complaints, resulting in increased customer loyalty and satisfaction.
• Collaborated with team members to implement improvements in service delivery, contributing to overall performance enhancements.

Sales & Customer Service Advisor (Chat) - CenturyLink

(2016-06 - 2020-08)

• Assisted with billing inquiries, account updates, and scheduling technician appointments.
• Managed a high volume of customer inquiries, resolving issues promptly and effectively.
• Surpassed sales targets consistently by implementing effective sales strategies, including cross-selling and upselling services.
• Trained new chat agents on best practices for handling inquiries and achieving sales goals.
• Maintained efficiency while managing multiple chat conversations simultaneously, ensuring a positive customer experience.

Customer Service/Employee Accounts Agent - Sprint

(2010-09 - 2016-01)

• Trained and mentored new hires on company policies, procedures, and customer service techniques.
• Achieved high sales numbers through consultative and value-driven customer service.
• Managed escalated calls, effectively resolving conflicts and addressing customer concerns under pressure.
• Evaluated employee performance and provided feedback, resulting in improved team performance.
• Led regular progress reviews with team members to promote career growth and development.

Some College Coursework Completed - University of Phoenix