Victoria Santino

Compassionate behavioral health professional with experience providing case management, peer support, recovery coaching, crisis intervention, and resource coordination for individuals experiencing mental health, substance use, housing, and social challenges. Skilled in care coordination, service planning, benefits navigation, housing support, advocacy, and community resource linkage. Proven ability to build rapport, support recovery goals, and collaborate with multidisciplinary teams to improve participant outcomes and promote independence.

Blended Case Manager - Mental Health Partnerships - Upper Darby, PA

(2025-03)

Manage a caseload of individuals experiencing mental health, substance use, housing, and social service needs.

• Conduct comprehensive assessments to identify strengths, barriers, and recovery goals.
• Develop and implement individualized service plans focused on recovery, housing stability, healthcare access, employment, and independent living.
• Coordinate care among behavioral health providers, medical professionals, housing programs, social service agencies, and community resources.
• Assist participants with accessing benefits, transportation, housing resources, treatment services, and community supports.
• Provide crisis intervention, emotional support, advocacy, and problem-solving assistance.
• Maintain accurate documentation and monitor participant progress toward established goals.

Certified Peer Specialist / Recovery Coach - Mental Health Partnerships - Norristown, PA

(2024-02 - 2025-03)

• Provided recovery-oriented peer support to individuals managing mental health and substance use challenges.
• Facilitated individual and group sessions focused on recovery, wellness, coping skills, and relapse prevention.
• Supported participants in developing self-advocacy skills and navigating behavioral health systems.
• Connected individuals to housing resources, treatment providers, employment services, and community supports.
• Encouraged participant engagement in recovery planning and goal development through a strengths-based approach.

Front Desk Coordinator / Server - Little Sicily Pizza - King of Prussia, PA

(2011-09 - 2025-03)

Delivered exceptional customer service, coordinated operations, scheduling, communications, and payment processing.

Administrative Assistant - ANC Property Maintenance, LLC - Remote

(2017-03 - 2022-02)

Managed scheduling, customer communications, invoices, contracts, and QuickBooks records.

Coursework Completed - Human Services - Southern New Hampshire University (2023 - 2024)

Coursework - Business Administration - Strayer University (2013 - 2014)