Victoria Schaffner

Responsible for sending claims, recovering money from denied claims through problem solving errors and rebilling claims Responsible for all calls and scheduling, taking new patient information within EMR, verifying medical insurance eligibility and benefits and receiving authorization for patients Responsible for adding all documents into EMR to ensure accurate medical records

Office Administrator - Neil King Physical Therapy - Rochester Hills, MI

(2022-09)

• Responsible for sending claims, recovering money from denied claims through problem solving errors and rebilling claims
• Responsible for all calls and scheduling, taking new patient information within EMR, verifying medical insurance eligibility and benefits and receiving authorization for patients
• Responsible for adding all documents into EMR to ensure accurate medical records

Accessioning Technician - Aegis Science Corporation - Nashville, TN

(2021-11 - 2022-09)

• Oversaw receipt of samples from clients, verifying patient information, coding for testing and aliquoting various types of fluids such as urine, oral fluids and blood to be tested for drugs and infectious diseases.

Customer Service Desk Associate - Home Depot - Oregon City, OR

(2019-08 - 2021-08)

• Responsible for returns, custom special orders, contractor orders and credit applications
• Resolved customer concerns over the phone and in person
• Bronze Level Homer Award associate- for living the home depot values and going above and beyond

Visual Store Manager - Forever 21 - Greenville, SC

(2017-06 - 2019-07)

• Responsible for managing a staff of twenty people
• Responsible for inventory and quality control within corporate supply chain
• Integrated new products to the floor while maintaining the visual aesthetic of the brand
• Oversaw the completion of floorset redesign up to eight times a year
• Managed payroll and the scheduling for staff

High School Diploma - Riverside High School (2016) Greer, SC The University of South Carolina (2016-08 - 2017-05) Columbia, SC

Clackamas Community College (2019-01 - 2020-12) Oregon City, OR

Associate of Arts - Macomb Community College (2024-01 - 2026-05) Warren, MI