EVS Specialist - MGM Grand Hotel-Las Vegas - 3799 Las Vegas Blvd South, Las Vegas, NV 89109
(2015-11)
Performs all hard and soft floor maintenance duties and operates various professional floor care equipment. All duties are to be performed in accordance with departmental and policies, practices and procedures.
- Strips & wax, high speed burnishes, buffs, neutral cleans, etc. all floor surfaces as necessary and/or assigned
- Includes all cleaning restoration of all floors and shampoo or extract carpet
- High dusting all area using a ladder or a scissor lift (Certified March 2017) using vac pack or a duster to clean ceilings and vents, wall decors, chandeliers, windows, TV sets, top of slot machines & other high areas assigned
- Clean escalators using different type of equipment
- Reports needed maintenance and safety hazards in assigned areas to supervisor
- Contains & cleans hazardous materials covered under the Code Blue specifications
- Exercises care in the use of cleaning supplies, methods & equipment while following all safety guidelines
- Drives Captor, 3200 Machine or T-300 to scrub/wash the floor or hallways and Factory Cat to vacuum carpet
- Assigned working in an inventory control environment which is the Warehouse able to lift and carry items manually or using a forklift, manage to multi tasks, attention to detail, organizational skills to function effectively, access to computer and office equipment
- Performs other related duties as requested like special projects or breakdowns
EVS Attendant - MGM Grand Hotel-Las Vegas - 3799 Las Vegas Blvd South, Las Vegas, NV 89109
(2014-11 - 2015-11)
Primary responsibility is to maintain the cleanliness of the property specially the assigned station.
- Sweeping and mopping floors
- Clean restrooms
- Vacuum carpets
- Wipe down slot machines
- Clean ashtrays
- Remove glasses, pan and broom carpets
- Push in chairs
- Pick up trash
- Dust mop floors
- Perform all other job related duties as requested by Superiors like detailing VIP rooms and do breakdown at Pits area, KA Theatre, David Copperfield Theatre, Starbucks & other areas
Customer Service/Collector - USCB AMERICA - 3007 W Horizon Ridge Pkwy # 100, Henderson NV 89052
(2014-03 - 2014-11)
Collects account receivables for major hospital clientele in a professional and consistent manner.
- Receives inbound calls from Patients, Clients, Attorneys and other Sources
- Places outbound calls at least 100-150 calls a day and accurately documents all information pertaining to patient's account utilizing PC based collection system
- Maintain compliance with FDCPA and HIPAA
- Adheres to all state and federal regulations regarding collection procedures
- Performs skip tracing
- Follows policies and procedures to maintain workflow standards
VP-Document Control - CITIMORTGAGE, INC. - 8725 W Sahara Ave., Las Vegas, NV 89117
(2012-04 - 2014-02)
Responsibilities include researching, analyzing, verifying and reviewing legal documents and loan records which includes navigating through various systems.
- Prepare and execute certain documents relevant to the prosecution of a foreclosure action that includes verification of affidavits
E-Services Associate (Tech. Support) - CITIBANK, N.A. - 8725 W Sahara Ave., Las Vegas, NV 89117
(2008-06 - 2012-04)
Responsibilities include but not limited to servicing inbound calls.
- Assist all customers with navigation through websites and resolving other technical issues
- Analyze problem areas and risks related to customer inquiries and present the best alternatives to reach resolution
Customer Service Representative - CITIBANK, N.A. - 8725 W Sahara Ave., Las Vegas, NV 89117
(2004-09 - 2008-06)
Professionally handle incoming calls from customers and ensure that the issues are resolved both promptly and thoroughly.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and cross sales opportunities with existing customers with an objective of deepening customers relationships
Credit Analyst (Home Depot Account) - CITIGROUP, INC. - 6400 Las Colinas Blvd., Irving, TX 75039
(2003-07 - 2004-09)
To analyze thoroughly business applications and documentations provided by customers for Home Depot business credit cards.
- Ensure time and qualitative process of credit applications to make decisions in facility limit assignment
- Check correctness of data entry in the system in accordance with information provided by the customers
Risk Early Warning Rep (Fraud Dept) - CITIGROUP, INC. - 6400 Las Colinas Blvd., Irving, TX 75039
(2002-08 - 2003-07)
Responsible for developing reporting and performing analysis.
- Monitoring the account if there's some unusual activities or if fraudulently used
- Doing outbound & taking calls to verify the activities made on the account
Customer Service Rep (Bankcard) - CITIGROUP, INC. - 6400 Las Colinas Blvd., Irving, TX 75039
(1999-06 - 2002-08)
Professionally handle incoming calls from customers and ensure that the issues are resolved both promptly and thoroughly.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact all the customer's experience and cross sales opportunities with existing customers
House Cleaner (Part Time) - Self Employed
(2007-04 - 2008-02)
Perform various cleaning activities, to include cleaning the bathrooms, like fixtures, shower & tub and including mopping floors, cleaning kitchen, yard, garage, bedrooms, changing linen, living room, dining room, vacuuming carpets, dusting, polishing and other cleaning-related activities in accordance with the instructions given by the owner of the house.
Front Desk/Night Auditor (Part Time) - MOTEL 6 (Boulder Highway) - 4125 Boulder Hwy, Las Vegas, NV 89121
(2008-05 - 2010-07)
Responsible for positive guest relations, to include handling inquiries regarding Motel and Local amenities, as well as by assisting with issues pertaining to the Guests stay at the property.
- Process Guests registration, to include computation and collection of payment
- Responsible for providing a complete and accurate report of overall Financial transactions on a daily basis
- Handle nightly closing and balancing of front office and guests account receivables
- Clean vacant rooms at night if necessary to accommodate walk-in guests if fully booked
Customer Service Agent - EXCEL TELECOMMUNICATIONS INC. - 16675 Addison Rd., Irving, TX 75248
(1995-10 - 1999-06)
Assists customers by providing information and assistance with their long distance service.
- Responsible include: troubleshooting, data entry and work with network support group
- Provide assistance with their monthly statements
- Establish personal contact with customer to resolve any outstanding customer issues including service questions and billing issues
