Victoria V. Samilpa

Highly organized and detail-oriented Administrative Assistant with over 14 years of experience in administrative, clerical, and customer service roles across government and medical office settings. Demonstrated ability to manage records, process permits, support compliance activities, handle monthly performance and expenditure reports, I deliver exceptional service in fast-paced environments. Skilled in Microsoft Office, QuickBooks, EMR, Medisoft, and Google Suite with strong communication, multitasking, and problem-solving abilities.

License & Permit Specialist II - Railroad Commission - Austin, TX

(2024-12 - 2026-01)

• Received, reviewed, and processed injection well permit applications for accuracy and compliance.
• Scanned and organized electronic and paper applications into internal systems (Neudocs).
• Assisted technical staff in preparing notices, correspondence, and reports related to compliance.
• Provided customer service to applicants and the general public regarding permit requirements.
• Managed departmental email inbox and distribute communications appropriately.

Program Specialist V - Texas Department of Housing & Community Affairs - Austin, TX

(2022-01 - 2024-12)

• Planned, developed, and analyzed complex reports and data projects for CAD programs.
• Collected and analyzed programmatic and financial data to ensure accuracy and compliance.
• Prepared administrative and research reports; monitored program performance and expenditures monthly.
• Assisted with vendor setups, Section 8 data entry, and informal complaint resolution.
• Provided consultative and technical assistance to subrecipients on reporting and compliance requirements.

Case Investigator / Contact Tracer - TEKSystems Inc. - Austin, TX

(2020-04 - 2022-07)

• Conducted case investigations and contact tracing for COVID-19 cases while maintaining confidentiality.
• Managed high-volume inbound and outbound calls and emails.
• Distributed case workloads and supported team leads with case reviews.
• Provided compassionate and professional communication with affected individuals.

Administrative Assistant / Cashier / Collections - Espinoza Stone Inc. - New Braunfels, TX

(2015-12 - 2016-07)

• Managed billing, accounts receivable, and daily cash handling operations.
• Coordinated dispatch schedules and handled inbound/outbound communications.
• Maintained accurate financial and administrative records.

Administrative Assistant - Pacesetters Personnel - Austin, TX

(2012-06 - 2018-06)

• Performed payroll, filing, data entry, and multi-line phone operations.
• Supported HR and recruiting staff with application reviews and documentation.