Customer Retention Specialist - Coforge - Augusta,GA
(2026-05 - 2026-06)
- Provide world class service to a diverse group of customers.
- Retain customer by offering alternative options to internet and cell phone service.
- Update customers accounts with any change of service, moving as well as cancellations of accounts.
- Notate account with as to what was done.
- Other duties as assigned.
Customer Service Representative - Delta Air Lines - Augusta, GA
(2023-10 - 2025-11)
- Provide world class customer service to a variety of customers.
- The Make, change, update reservations.
- Track and locate baggage.
- Other duties as assigned.
Administrative Assistant - City of Washing - Washington, GA
(2022-09 - 2023-03)
- Responsible for all administrative functions from the City Administrator, City Clerk, as well as the mayor and city council.
- Responsible for maintaining all calendars for various departments.
- Response for scheduling and making travel reservations.
- Maintain personnel files
- Responsible for entering invoices for payment thru the purchase order system, Edmunds.
- Response for bank deposit.
- Post office to pick up and drop off mail.
- Any errands that need to be done.
- Various special projects as assigned by City administrator, City Clerk, as well as the municipal executive clerk of court.
- Responsible for ensuring all meetings announcements are posted and set up.
- Transcription of City council meeting minutes and send to City clerk for review.
- Other duties as assigned
- Coordinated meetings for City Administrator
- General office administration including placing orders, filing, faxing and scheduling
- Provided administrative support for City Clerk
- Maintained a contact list for All departments
- Managed records for department, location and office.
- Checked and processed client account information
- Maintained office supply inventory
- Provided excellent customer service
- Prepared and submitted travel expenses
- Prepared and distributed Aging reports reports weekly
- Answered multiple phone lines
- Utilized Microsoft Office Suite
Dispatcher - Coastal Waste & Recycling, Inc. - Augusta, GA
(2022-03 - 2022-07)
- Responsible for the day to day operations of dispatch department.
- Responsible for logistics for commercial waste hauling and roll off waste hauling.
- Responsible for routing drivers to appropriate locations, based on productivity data.
- Responsible for daily route closure
- Responsible for daily productivity reports.
- Responsible for ensuring all hauls are completed.
- Responsible for ensuring drivers use on board computers accurately.
- Responsible for answering all incoming email request for service.
- Various other duties as assigned.
Administrative Controller - Upstream Recycling - Graniteville, SC
(2021-06 - 2022-02)
- Answer all incoming calls and ensure excellent customer service experience.
- Sell disposal services to various customers.
- Input all hauls into the Trashflow system.
- Close out prior days routes and provide daily stats to management.
- Input all inbound and outbound loads on Google sheets as required.
- Input all accounts payable for the location into Quickbooks for payment.
- Maintain office supplies.
- Collect on outstanding accounts.
- Post payments to accounts in Trashflow
- Run and research all credit card payments in Paytrace system.
- Daily driver check in at frequent intervals.
- Keep record of container availability.
- Other duties as assigned.
Office Manager - Meridian Waste Services - Greer, SC
(2021-02 - 2021-06)
- Maintained and supervised office operations
- Communicated with clients
- Supervised office staff
- Supported and trained staff
- Maintained office efficiency by organizing operations and procedures
- Processed daily transactions
- Maintained office supply inventory
- Fulfilled clerical activities
- Managed payroll
- Processed billing and collections on a daily basis
Account Expert - T-Mobile USA Inc. - Augusta, GA
(2017-10 - 2020-04)
- Learning to own the customer experience by listening to my customer’s issues like a pro.
- Pick up on subtle cues and customer rhythms.
- Help create a resolution mix.
- Tech savvy, love connecting with customers
- Passion for care, solutions driven
- Ability to listen well and problem-solve
Office Manager/AP/Billing Clerk - Advanced Disposal Services - Grovetown, GA
(2012-04 - 2016-06)
- Accounts Payable/Billing Clerk-District
- Process all payables for 3 offices.
- Accurately code, key and receive all invoices for 3 offices
- Reconciled landfill invoices to ensure proper credits and payments are made
- Key into the PeopleSoft and WebNow systems
- Assists with payroll
- Submitted detailed revenue reports on the various forms of services provided by the organization
- Issued credits and adjustments on customer invoices
- Various other Office Manager duties as assigned to include, human resource/benefit assistance.
- Complete billing for all customers for 3 offices.
- Extensive date entry
- Assist in month end close/close each period for 3 locations
- Respond to all vendor inquiries
- Audit and process all credit card transaction
- Other duties as assigned
Office Operational Supervisor/Administrative - U.S. Dept. of Commerce, Census Division - Augusta, GA
(2009-12 - 2010)
- Assisted in the management of payroll and personnel functions for approximately 1500-2000 employees.
- Administered the selection and hiring process for the Local Census Office.
- Supervised and trained clerks on the routine tasks required in the collection, control, review, and reporting of personnel and payroll data.
- Prepared and monitored daily work assignments for 15-20 employees.
- Maintained the flow and quality of completed work by monitoring work status and daily performance, and making adjustments to expedite the production when necessary.
- Collaborated with the assistant manager for administration to select qualified individuals for each administration clerk position.
Support Sales/Operations/Billing Clerk - Advanced Disposal Services - Grovetown, GA
(2005-08 - 2009-04)
- Supported the Sales and Operations departments
- Negotiated the sale of roll-off, front load and residential waste collection services.
- Accurately entered and adjusted information entered into the TRUX waste system in a timely manner
- Reconciled landfill invoices to ensure proper credits and payments are made
- Assisted with routing and dispatching drivers to appropriate locations
- Assisted with payroll
- Submitted detailed revenue reports on the various forms of services provided by the organization
- Issued credits and adjustments on customer invoices
Sales/Support Representative - BellSouth Telecommunications - Augusta, GA
(2004-03 - 2005-08)
- Consulted with customers both external and internal to sale a variety of telecommunications devices
- Prepared service order request from customer
- Entered orders via online system for installation, removal, or changes in telephone services
- Handled incoming daily paperwork such as notification of payments, referrals for delinquent accounts or billing reasons, filing service orders, etc. Read, interpreted and implemented on-line information
- Updated policies, procedure, and operating standards.
- Managed intra-company calls and requests from other departments.
- Recorded data, notations, and/or completes forms via on-line system while communicating with customers by telephone.
- Documented appropriate details of service order requests on customer records via on-line system and prepared forms to assure that all customer's request are handled to meet customer commitments
