Direct Support Professional (DSP) at Ambitions of Idaho (2025-09 – Present)
Provide daily living and behavioral support to individuals with developmental and intellectual disabilities in residential and community-based settings.
- Assist clients with personal care, hygiene, meals, and mobility while maintaining dignity, privacy, and respect.
- Follow individualized care and behavior plans to promote independence, emotional regulation, and safety.
- Document daily activities, incidents, and progress accurately according to organizational and state guidelines.
- Communicate effectively with supervisors, healthcare providers, and family members regarding client needs and changes in condition.
- Use de-escalation techniques and structured routines to support emotional well-being and prevent crises.
Patient Access Representative at Essentia Health (2025-04 – 2025-09)
Greet and register patients for in-person appointments, verifying insurance and updating demographic information in Epic.
- Greet and register patients for in-person appointments, verifying insurance and updating demographic information in Epic.
- Schedule follow-up visits and specialty care appointments (e.g., cardiology, neurology), ensuring continuity of care.
- Coordinate patient needs with nurses and providers to support efficient clinical workflows and positive patient experiences.
- Answer incoming calls and assist patients with questions regarding appointments, referrals, and care instructions.
- Maintain strict HIPAA compliance while handling sensitive medical and personal information.
Customer Service Specialist / Cashier at Various Employers (2019 – 2023)
Assisted customers with questions and product selection in high-volume retail environments.
- Assisted customers with questions and product selection in high-volume retail environments.
- Processed transactions accurately using POS systems while maintaining friendly, professional service.
- Handled escalated concerns calmly and resolved issues to ensure customer satisfaction.
- Managed opening/closing procedures, cash balancing, and gift card processing.
Food Service Associate at Various Locations (2020 – 2022)
Took orders and prepared food while maintaining strong communication with customers and team members.
- Took orders and prepared food while maintaining strong communication with customers and team members.
- Followed food safety and sanitation guidelines consistently.
- Balanced front- and back-of-house duties during busy shifts.
Lifeguard at Ellis and Associates
Monitored pool and beach areas to ensure patron safety and enforce facility rules.
- Monitored pool and beach areas to ensure patron safety and enforce facility rules.
- Responded to emergencies using CPR, first aid, and rescue techniques.
- Taught swimming lessons and provided clear instruction to guests of all ages.
Babysitter at Private Homes (Present)
Provided care for children of various ages, including meal preparation, hygiene, and structured activities.
- Provided care for children of various ages, including meal preparation, hygiene, and structured activities.
- Communicated regularly with parents regarding routines, concerns, and progress.
- Maintained safe, calm, and organized home environments.
