Viel Gluck Toussaint

Operations and program administration professional with 10+ years managing front-facing workflows, multi-site coordination, and compliance documentation across healthcare, residential services, and social services. Consistently keeps complex operations running with minimal supervision, resolves escalations before they become problems, and delivers clean documentation under pressure. Targeting program coordinator, operations analyst, or administrative management roles in government, healthcare, or mission-driven organizations.

Direct Support Professional at Citizens Options Unlimited (AHRC) (2025-01 – Present)

Managed overnight residential facility operations with focus on safety compliance and documentation.

• Managed overnight residential facility operations: safety compliance, environment standards, and complete shift-to-shift documentation handoffs.
• Coordinated morning resident care routines and daily transportation logistics across multiple drop-off sites.

Senior Residential Advisor at LUHI (2024-01 – 2025-01)

Supervised residential staff team and served as primary escalation point for student and staff issues.

• Supervised residential staff team; served as primary escalation point for student and staff issues requiring immediate resolution.
• Enforced program policy, conducted nightly safety compliance walks, and coordinated directly with administration on active cases.

Residential Advisor at NYC Department of Homeless Services (2023-01 – 2024-01)

Processed high-volume intake for migrant residents and coordinated referrals across multiple services.

• Processed high-volume intake for migrant residents with accuracy and cultural sensitivity; coordinated referrals across childcare, legal, and education services through completion.
• Maintained daily operational alignment with hotel and program staff to ensure uninterrupted service delivery.

Administrative Assistant at Mineola Eye Care (2022-01 – 2023-01)

Primary front desk lead for a clinical practice managing scheduling, patient check-in, and staff coordination.

• Primary front desk lead for a clinical practice — managed all scheduling, patient check-in, staff coordination, and task delegation.

Administrative Assistant at Visionworks (2020-01 – 2022-01)

Managed end-to-end client service and daily operations in a high-traffic retail environment.

• Managed end-to-end client service, transaction accuracy, daily operations oversight, and new hire onboarding in a high-traffic retail environment.

Front Desk Receptionist at The Visual Connection (2016-01 – 2019-01)

Managed full front desk operations including scheduling and insurance verification.

• Managed full front desk operations: scheduling, insurance verification, benefits confirmation, and pre-examination clinical testing.

Room Service Server at Long Island Marriott International (2013-01 – 2016-01)

Coordinated multi-order service logistics during peak hours with cross-team collaboration.

• Coordinated multi-order service logistics during peak hours; collaborated across kitchen and front-of-house teams to maintain seamless high-volume delivery.

BA in Environmental Studies – SUNY Old Westbury (2024-01)

Liberal Arts in Liberal Arts – Nassau Community College