Vienes Fossett

Highly motivated, hardworking & fast-learning individual with 4 years of experience as an Administrative Assistant and 4 years as a Customer Service Representative. Proven ability to meet deadlines, keep track of inventory as well as organizing and maintaining paperwork. I am known for displaying great leadership skills, teamwork and responsibility. Seeking a position where I can bring immediate value and strength to a company whilst developing my skills further.

Administrative Assistant at Village CareMAXP (2019-11 – 2023-09)

• Answer and direct phone calls
• Organize and schedule appointments using eClinics EMR system.
• Plan meetings and take detailed minutes.
• Write and distribute emails, correspondence memos, letters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
• Act as the point of contact for internal and external clients
• Ensure operations of equipment by preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques

Customer Service Representative / Call Center at Kings County House Calls (2014-01 – 2019-06)

• Determines eligibility by comparing client information to requirements.
• Obtains Client Information by answering telephone calls, interviewing clients. Verifying information.
• Inform clients by explaining procedures, answering questions and providing information.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Identifying customers' needs, clarifying information, research every issue and providing solutions and/or alternatives.
• Managing large amounts of inbound and outbound calls in a timely manner

– Metropolitan Corporate Academy (2013)