Senior ServiceNow Developer - ServiceNow - Remote
(2025-06)
Scope: ITSM, HRSD, Workspace/UI Builder, Integration Hub, Now Assist, AI Search, Virtual Agent, Flow Designer, secure integrations, and domain-aware access controls.
- Design and deliver ServiceNow enhancements for ITSM, HRSD, CSM, custom scoped applications, and automation use cases with clean configuration and maintainable code.
- Build Workspace and UI Builder experiences using Now Experience Framework, configurable pages, data resources, client state parameters, contextual actions, and role-based views.
- Implement Now Assist and AI-assisted workflows for case summarization, recommendations, AI Search experiences, intelligent routing, and support-assist capabilities for agents.
- Develop Integration Hub actions, Scripted REST APIs, Script Includes, Business Rules, ACLs, Client Scripts, UI Actions, and Flow Designer subflows to support secure integrations and complex platform requirements.
- Support releases through code reviews, update set promotion, CI/CD validation, defect resolution, performance tuning, and production support.
ServiceNow Developer - Guidehouse - Washington, DC
(2021-01 - 2025-05)
Scope: HRSD, Security Ticketing Engine, Lab Registration, Service Portal, Employee Center, UIB pages, enterprise integrations, TPRM, ITOM, CMDB, and automation.
- Delivered HRSD solutions including Case Management, Lifecycle Events, Employee Center enhancements, routing logic, approvals, notifications, SLAs, and agent/user experience improvements.
- Built custom applications including Security Ticketing Engine and Lab Registration workflows with custom tables, secure ACL models, catalog experiences, automation flows, and operational reporting.
- Designed integrations with Jira, GitHub, GitLab, CDETS, payroll systems, and third-party applications using REST APIs, Integration Hub, OAuth/JWT, webhooks, transform logic, logging, and error handling.
- Developed Service Portal widgets, Employee Center pages, and UI Builder pages using JavaScript, AngularJS, HTML, CSS, client/server scripts, data resources, and reusable front-end components.
- Implemented TPRM capabilities for vendor onboarding, risk assessments, scoring models, questionnaires, remediation workflows, compliance tracking, and ITSM/CSM process alignment.
- Improved delivery quality through ATF, code reviews, troubleshooting, production validation, performance optimization, and Agile release practices.
ServiceNow Application Developer - ServiceNow Inc. - Santa Clara, CA
(2019-04 - 2021-01)
Scope: Now Learning, certification automation, scoped applications, REST integrations, dashboards, reporting, and platform performance improvements.
- Developed Now Learning and certification automation workflows using scoped applications, Flow Designer, Business Rules, Script Includes, scheduled jobs, notifications, and catalog logic.
- Integrated the SABA portal and internal systems through REST APIs, secure authentication, transform logic, validation rules, retry handling, and reliable data exchange patterns.
- Built dashboards, reports, operational views, and notifications to improve visibility into learning, certification, and support processes.
- Optimized Business Rules, Client Scripts, catalog logic, and server-side scripts for maintainability, performance, and user experience.
ServiceNow Developer - Cisco - San Jose, CA
(2017-08 - 2019-03)
Scope: ITOM implementation, Discovery, Event Management, CMDB, REST integrations, catalog development, and operational workflow automation.
- Implemented ITOM capabilities including Discovery, Event Management, CMDB population, service mapping support, CI relationships, and monitoring-driven incident workflows.
- Built REST integrations and automation workflows to connect ServiceNow with enterprise tools and improve incident, change, request, and operational support processes.
- Developed catalog items, workflows, notifications, UI policies, ACL updates, reports, and dashboards for ITSM teams and internal stakeholders.
ServiceNow Administrator / Developer - Intel - Santa Clara, CA
(2016-09 - 2017-08)
Scope: ServiceNow platform administration and ITSM development across workflows, SLAs, assignment rules, ACLs, reports, releases, and production support.
- Developed and maintained ITSM workflows for Incident, Problem, Change, Request, SLAs, assignment rules, notifications, knowledge processes, and service catalog items.
- Configured forms, lists, roles, groups, ACLs, reports, update sets, integrations, and environment administration activities to support platform delivery.
- Troubleshot production issues, coordinated testing, supported releases, and improved operational stability across ServiceNow environments.
ServiceNow Consultant - CMS Health Care - Columbus, OH
(2015-09 - 2016-08)
Scope: ITIL-based ServiceNow implementation, incident/request/change workflows, SLA configuration, catalog setup, reporting, and platform support.
- Implemented ITIL-based automation for Incident, Request, Change, SLA, assignment group routing, notifications, and catalog fulfillment processes.
- Configured forms, fields, UI policies, client scripts, business rules, reports, dashboards, and basic integrations to support business requirements.
- Assisted with requirements gathering, testing, documentation, user support, and deployment activities for ServiceNow platform enhancements.
