Vince Cacciato
Master of Guitar Performance
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About
My Music Background: I hold a Masters degree in Classical Guitar Performance. I have worked as a Worship Leader in many churches since graduation as well as performed in many cover and original bands as lead guitarist and vocalist.
Experience
Information Technology Infrastructure Manager at Medical Group Management Association (MGMA) (2014-12 – 2025-07)
Led IT backbone operations.
- Led the IT infrastructure team in managing network, system, and communication platforms (LAN, WAN, and email). Saved over $20K on Managed Service Provider services over the last four years from 2021 – 2025.
- Oversaw hardware and software lifecycle, regulatory compliance, data security, and disaster recovery strategies. By introducing CrowdStrike into MGMA's infrastructure, the company's security footprint was very strong.
- Developed IT infrastructure standards and streamlined operations aligned with corporate strategy.
- Directed vendor relationships and contract negotiations and managed IT budgets and staff performance. Saved over $30K on new Brocade switches for 2025.
Desktop Support Specialist (Contractor) at Optum Health Services, Inc. (2014-08 – 2014-12)
Frontline IT user support.
- Provided Tier 2 and 3 support with Altiris tools (SMP 7.x, DS 6.9), PXE booting, imaging, and application packaging.
- Troubleshot and maintained Windows Server 2008 and 2012 environments and ran SQL Server ad hoc queries.
Manager of Information Services/Specialist and Information Technology Manager at The Geo Group Inc. DHS (2008-12 – 2014-06)
Managed Aurora DHS systems.
- Supported hardware and software systems and provided help desk support and system training.
- Maintained security and database performance; developed Crystal Reports and managed backups.
- Ensured system compliance and operational readiness in a high-security government environment.
Manager of Information Services at Young Life
Oversaw Young Life MIS operations.
- Led a 14-person technical team and supported over 250 local and remote users across a WAN and LAN network.
- Directed server migrations, storage solutions, and enterprise IT operations.
Systems Administrator (Contractor) at World Challenge
Ensured server systems availability.
- Participated in strategic IT expansion planning; managed server deployments and user support.
- Conducted scripting, system maintenance, and project management for a new division rollout.
Help Desk Supervisor – Systems Administrator – Database Administrator at TeamShare, Inc.
Managed TeamShare's help desk operations.
- Managed SQL database environments and provided hardware and software support to internal and remote users.
Software Trainer – Help Desk Supervisor at The Christian & Missionary Alliance
Developed Microsoft training programs.
- Delivered in-house software training and supervised help desk technicians.
- Managed vendor contracts and hardware support services (IBM, Dell, and HP).
Education
M.M. – Austin Peay State University
B.M. – Nyack College
Associate of Science (A.S.) – Villa Maria College
