Information Technology Infrastructure Manager at Medical Group Management Association (MGMA) (2014-12 – 2025-07)
Led IT backbone operations.
- Led the IT infrastructure team in managing network, system, and communication platforms (LAN, WAN, and email). Saved over $20K on Managed Service Provider services over the last four years from 2021 – 2025.
- Oversaw hardware and software lifecycle, regulatory compliance, data security, and disaster recovery strategies. By introducing CrowdStrike into MGMA's infrastructure, the company's security footprint was very strong.
- Developed IT infrastructure standards and streamlined operations aligned with corporate strategy.
- Directed vendor relationships and contract negotiations and managed IT budgets and staff performance. Saved over $30K on new Brocade switches for 2025.
Desktop Support Specialist (Contractor) at Optum Health Services, Inc. (2014-08 – 2014-12)
Frontline IT user support.
- Provided Tier 2 and 3 support with Altiris tools (SMP 7.x, DS 6.9), PXE booting, imaging, and application packaging.
- Troubleshot and maintained Windows Server 2008 and 2012 environments and ran SQL Server ad hoc queries.
Manager of Information Services/Specialist and Information Technology Manager at The Geo Group Inc. DHS (2008-12 – 2014-06)
Managed Aurora DHS systems.
- Supported hardware and software systems and provided help desk support and system training.
- Maintained security and database performance; developed Crystal Reports and managed backups.
- Ensured system compliance and operational readiness in a high-security government environment.
Manager of Information Services at Young Life
Oversaw Young Life MIS operations.
- Led a 14-person technical team and supported over 250 local and remote users across a WAN and LAN network.
- Directed server migrations, storage solutions, and enterprise IT operations.
Systems Administrator (Contractor) at World Challenge
Ensured server systems availability.
- Participated in strategic IT expansion planning; managed server deployments and user support.
- Conducted scripting, system maintenance, and project management for a new division rollout.
Help Desk Supervisor – Systems Administrator – Database Administrator at TeamShare, Inc.
Managed TeamShare's help desk operations.
- Managed SQL database environments and provided hardware and software support to internal and remote users.
Software Trainer – Help Desk Supervisor at The Christian & Missionary Alliance
Developed Microsoft training programs.
- Delivered in-house software training and supervised help desk technicians.
- Managed vendor contracts and hardware support services (IBM, Dell, and HP).
