Vince Strattan
Inbound Sort / Training Support
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About
Customer-focused professional with experience in high-volume operations, training, customer service, and mortgage lending. Strong communicator with a proven ability to work accurately in fast-paced environments, assist customers, explain processes, and resolve questions. Experienced with computer systems, data entry, customer information, documentation, and managing multiple priorities. Dependable team member committed to excellent service.
Experience
Inbound Sort / Training Support - Amazon – LAS1 - Henderson, NV
(2021-04 - 2026-09)
- Worked effectively in a fast-paced, high-volume warehouse environment while maintaining accuracy, productivity, and safety standards.
- Sorted and processed incoming merchandise according to established procedures and quality requirements.
- Assisted with training and supporting new associates, explaining processes and work procedures.
- Communicated with coworkers and leadership to address questions, workflow issues, and operational needs.
- Used computer-based systems and handheld technology to process information and maintain accurate records.
- Adapted to changing priorities while managing multiple responsibilities and meeting performance expectations.
Mortgage Loan Professional - Proficio Mortgage - Las Vegas, NV
(2013 - 2015)
- Assisted customers with mortgage applications, documentation, account information, and loan-related questions.
- Explained complex information clearly and provided attentive customer service throughout the loan process.
- Maintained accurate customer records and followed compliance and documentation procedures.
- Managed multiple customer files and deadlines with consistent follow-up and communication.
Mortgage Loan Officer - Self-Employed - Las Vegas, NV
(2016 - 2018)
- Managed customer relationships from initial inquiry through loan completion, providing responsive service and follow-up.
- Educated customers on loan programs, requirements, and available options.
- Used CRM and loan origination systems to track leads, customer information, documentation, and follow-up activity.
- Developed strong relationship-building, communication, organization, and problem-solving skills.
Education
High School Diploma/GED - Two Years of Coursework - Cypress College
