Vinita Katiyar

Experienced and impactful customer service professional with 4+ years of experience.

Call Center Representative - Maximus

(2021-02 - 2022-07)

• Provided empathetic customer service while maintaining HIPAA compliance
• Verified insurance accounts and handled billing inquiries
• Assisted patients in understanding medical bills and insurance coverage
• Managed high-volume inbound and outbound calls
• Resolved billing discrepancies and claims-related issues
• Supported inventory checks and assisted in training new employees

Call Center Representative - Maximus (MMC Group)

(2020-05 - 2021-02)

• Responded to customer inquiries accurately and efficiently
• Provided troubleshooting support and resolved complaints
• Verified client information and maintained accurate records
• Assisted clients with filing new claims

Sales Associate and Retail Cashier (Part-Time) - Walmart - Roseville, CA

(2018-04 - 2020-02)

• Assisted customers with purchases and product inquiries
• Delivered strong customer service in a fast-paced environment
• Maintained awareness of promotions and store activities
• Managed cash drawer and transactions accurately
• Trained new cashiers and promoted store programs

Sales Associate and Retail Cashier (Part-Time) - Verma Electric and Electronics - India

(2013-06 - 2013-12)

• Provided customer service and supported store operations
• Handled opening and closing duties and cash transactions

SAS Programmer - SOPRA Group - India

(2012-06 - 2013-03)

• Developed SAS programs and reports for data analysis
• Extracted data from Oracle using SQL
• Generated statistical reports and maintained reporting systems

Bachelor of Biotechnology - Biotechnology - Chhatrapati Shahu Ji Maharaj University (2010)

Master of Biotechnology - Biotechnology - Dayanand Girls College (2012)