Viral Doshi
SAP Commerce Cloud Architect · Agentic AI & Cloud Engineering · 18+ Years Enterprise e-Commerce
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About
Results-driven SAP Commerce Cloud Architect with 18+ years in enterprise IT and a 12-year specialisation in Hybris/SAP Commerce Cloud across B2B and B2C platforms. Expert in headless commerce (Spartacus), SAP S/4 Hana integrations, SCPI, and SAP CDC/CIAM, with a growing focus on agentic AI engineering — building production-grade AI Agents, Model Context Protocol (MCP) integrations, and Retrieval-Augmented Generation (RAG) solutions on top of SAP Commerce. Proven track record architecting cloud-native services on AWS, leading cross-functional teams, and delivering enterprise-grade solutions across pharma, beverage, automotive, retail, and healthcare verticals.
Experience
SAP Commerce Cloud Lead - Avantor
(2024-09 - 2026-08)
- Designed and delivered the B2B Punchout platform in a headless architecture (Spartacus + SAP CC).
- Custom Punchout Authentication built to Avantor's bespoke security and compliance requirements.
- Full B2B Punchout architecture: Setup, Checkout, and Requisition modules.
- Integration via cXML and OCI standards for procurement punchout workflows.
- Designed Audit History module for full B2B transaction traceability.
- Designed Password Encryption project — elevated platform-wide security posture.
- AI tools leveraged: GitHub Copilot · Claude (Anthropic).
SAP Commerce Cloud Architect - Xymogen / Wholescripts - Orlando, FL
(2024-03 - 2024-09)
For Knack Systems
- Architected the full foundation for Wholescripts, a B2B healthcare platform for practitioners and patients.
- Led discovery sessions; translated client requirements into full technical design.
- OCC API interaction design across all Spartacus ↔ SAP Commerce backend modules.
- Recommendation Engine flow and Protocol Flow design for practitioners and patients.
- Patient Direct Hub, My Patients screen, and commission flow architecture.
- SAP Customer Data Cloud (SAP CDC) screen-sets: Registration and Login.
SAP Commerce Cloud Architect - Breakthru Beverage - Remote
(2020-01 - 2024-12)
- Spearheaded all SAP Commerce design and development; led teams of up to 7 engineers.
- Led performance initiative (team of 6): Async Pricing & Async Orders — measurable latency improvements.
- Search Engineering — Apache Solr: Indexed properties, custom value providers, and facet configuration for complex, multi-catalog B2B product data.
- Search configuration and indexing strategy design — full and delta indexing — to support large-scale B2B product visibility and discoverability.
- Built a custom exclusions and visibility engine, driven by Breakthru's custom product eligibility requirements, governing which products different B2B customer segments could see and purchase.
- Owned Solr search performance and relevance tuning in production, diagnosing and resolving indexing and query bottlenecks.
- Led the evaluation and migration from native Solr to Bloomreach Discovery's AI/ML search platform.
- SAP Commerce 2105 upgrade from 2005: full ownership from planning through data cutover.
- SAP CDC / CIAM: SSO, B2B Delegated Admin Console, RBA rules, Emarsys customer data sync.
- Integrations: S/4 Hana (SCPI), UPS/USPS, Avalara Tax, Accertify Fraud, Vonage SMS, Google Geolocation.
- Market onboarding: Florida, Arizona & Colorado; Dynatrace monitoring and root cause analysis.
Hybris Architect - Whirlpool Corporation - Benton Harbor, MI
(2021-02 - 2021-10)
- Lead architect for a greenfield B2B track across three Whirlpool portals.
- Designed In-Stock Toggle, Back-In-Stock EPIC, Canada Floor Stock Discount EPIC.
- Portal Chat design; SDA Returns module; Order Cancel feature; email enhancements.
- Resolved catalog synchronisation performance issues.
