Viral Doshi

Results-driven SAP Commerce Cloud Architect with 18+ years in enterprise IT and a 12-year specialisation in Hybris/SAP Commerce Cloud across B2B and B2C platforms. Expert in headless commerce (Spartacus), SAP S/4 Hana integrations, SCPI, and SAP CDC/CIAM, with a growing focus on agentic AI engineering — building production-grade AI Agents, Model Context Protocol (MCP) integrations, and Retrieval-Augmented Generation (RAG) solutions on top of SAP Commerce. Proven track record architecting cloud-native services on AWS, leading cross-functional teams, and delivering enterprise-grade solutions across pharma, beverage, automotive, retail, and healthcare verticals.

SAP Commerce Cloud Lead - Avantor

(2024-09 - 2026-08)

• Designed and delivered the B2B Punchout platform in a headless architecture (Spartacus + SAP CC).
• Custom Punchout Authentication built to Avantor's bespoke security and compliance requirements.
• Full B2B Punchout architecture: Setup, Checkout, and Requisition modules.
• Integration via cXML and OCI standards for procurement punchout workflows.
• Designed Audit History module for full B2B transaction traceability.
• Designed Password Encryption project — elevated platform-wide security posture.
• AI tools leveraged: GitHub Copilot · Claude (Anthropic).

SAP Commerce Cloud Architect - Xymogen / Wholescripts - Orlando, FL

(2024-03 - 2024-09)

For Knack Systems

• Architected the full foundation for Wholescripts, a B2B healthcare platform for practitioners and patients.
• Led discovery sessions; translated client requirements into full technical design.
• OCC API interaction design across all Spartacus ↔ SAP Commerce backend modules.
• Recommendation Engine flow and Protocol Flow design for practitioners and patients.
• Patient Direct Hub, My Patients screen, and commission flow architecture.
• SAP Customer Data Cloud (SAP CDC) screen-sets: Registration and Login.

SAP Commerce Cloud Architect - Breakthru Beverage - Remote

(2020-01 - 2024-12)

• Spearheaded all SAP Commerce design and development; led teams of up to 7 engineers.
• Led performance initiative (team of 6): Async Pricing & Async Orders — measurable latency improvements.
• Search Engineering — Apache Solr: Indexed properties, custom value providers, and facet configuration for complex, multi-catalog B2B product data.
• Search configuration and indexing strategy design — full and delta indexing — to support large-scale B2B product visibility and discoverability.
• Built a custom exclusions and visibility engine, driven by Breakthru's custom product eligibility requirements, governing which products different B2B customer segments could see and purchase.
• Owned Solr search performance and relevance tuning in production, diagnosing and resolving indexing and query bottlenecks.
• Led the evaluation and migration from native Solr to Bloomreach Discovery's AI/ML search platform.
• SAP Commerce 2105 upgrade from 2005: full ownership from planning through data cutover.
• SAP CDC / CIAM: SSO, B2B Delegated Admin Console, RBA rules, Emarsys customer data sync.
• Integrations: S/4 Hana (SCPI), UPS/USPS, Avalara Tax, Accertify Fraud, Vonage SMS, Google Geolocation.
• Market onboarding: Florida, Arizona & Colorado; Dynatrace monitoring and root cause analysis.

Hybris Architect - Whirlpool Corporation - Benton Harbor, MI

(2021-02 - 2021-10)

• Lead architect for a greenfield B2B track across three Whirlpool portals.
• Designed In-Stock Toggle, Back-In-Stock EPIC, Canada Floor Stock Discount EPIC.
• Portal Chat design; SDA Returns module; Order Cancel feature; email enhancements.
• Resolved catalog synchronisation performance issues.