Highly motivated self-starter with excellent analytical, written, and verbal skills with a proven track record of delivering exemplary customer service, team building and work-flow
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Highly motivated self-starter with excellent analytical, written, and verbal skills with a proven track record of delivering exemplary customer service, team building and work-flow management, seeking a practice management position.
MANAGER at UNITED VETERINARY CARE (2021-02 – 2024-10)
Oversaw daily operations to ensure efficient workflow, managed staff schedules, training, and performance evaluations. Handled budgeting, financial reporting, and inventory management. Developed and implemented marketing strategies. Ensured compliance with veterinary regulations and standards. Fostered a positive team environment and promoted staff development.
RECEPTION LEAD/WORK FLOW MANAGER at SOUTH CORONA PET HOSPITAL (2019-04 – 2021-02)
Performed front office duties, assisted in pharmacy, audited medical notes, and ensured the most efficient flow throughout the entire hospital from check in to check out by prioritizing cases and delegating as needed.
FRONT OFFICE CO-MANAGER at BASELINE ANIMAL HOSPITAL (2018-09 – 2019-04)
Collaborated with managerial staff to reduce expenses and increase profitability, trained staff, oversaw front office and managed social media.
RECEPTIONIST/VETERINARY ASSISTANT at DAY CREEK ANIMAL HOSPITAL (2017-08 – 2018-09)
Performed all clerical aspects of the front office, managed inventory from office supplies to medications, assisted in restraining pets, administered vaccines and assisted in surgeries.
RECEPTIONIST/TRIAGE at ANIMAL EMERGENCY CLINIC (2017-09 – 2018-06)
Triaged Emergencies, obtained history, filled prescriptions, and collected payment.
RECEPTIONIST at EAST VALLEY PET HOSPITAL (2015-04 – 2017-08)
Performed office duties, assisted in pharmacy, and managed social media.
RECEPTIONIST at RIALTO ANIMAL HOSPITAL (2013-05 – 2015-04)
Answered phones, scheduled appointments, and managed social media.
BACHELOR OF BIBLICAL STUDIES in Biblical Studies – GULF COAST BIBLE INSTITUTE (2007)
HIGH SCHOOL DIPLOMA – BALDWIN PARK HIGH SCHOOL (1988)
