Vishal Garg

Senior ServiceNow Developer with 6+ years of experience delivering enterprise-scale solutions across ITSM and CSM. Expertise in UI Builder, Next Experience, Service Operations Workspace, Agent Workspace, Virtual Agent, Playbooks, Flow Designer, IntegrationHub, EVAM architecture, Declarative Actions and Workspace UX. Experienced in NLU Models, Intents, Entities, Topic Utterances, Topic Variables and Topic Blocks.

Senior ServiceNow Developer at Deloitte USI (2025-05 – Present)

• UI Builder, Next Experience, EVAM, Data Resources, Data Brokers, Client State Parameters.
• Service Operations Workspace, Agent Workspace, Declarative Actions.
• CSM Case Management, Service Definitions, Entitlements, SLAs.
• Designed and implemented CSM Playbooks integrated with Flow Designer, Knowledge and Tasks.
• Developed Virtual Agent using NLU Models, Intents, Entities, Topic Utterances, Topic Variables and Topic Blocks.
• Integrated Virtual Agent with Flow Designer and Service Catalog.

ServiceNow Developer at Capgemini (2022-02 – 2025-05)

• REST/SOAP, IntegrationHub, MID Server, UI Builder.
• ITSM implementation, Workspace customization, Virtual Agent integrations, reusable Flow Designer actions.

ServiceNow Developer at TCS (2020-01 – 2022-02)

• ITSM implementation, Business Rules, Client Scripts, ACLs, Service Catalog, CMDB, Workspace migration support and CSM enhancements.