Vivek Bansal

As a Dealer my primary responsibility is to support the operations of my franchisor and to continuously develop and monitor the business systems, products and/or services that have made my business a success.

Dealer/Owner Operator at Circle K (2019-10 – Present)

As a Dealer my primary responsibility is to support the operations of my franchisor and to continuously develop and monitor the business systems, products and/or services that have made my business a success.

• Advertise and promote the franchise and its approved products and services according to the guidelines provided by the franchisor.
• Manage all the business's daily operations, including ordering supplies, meeting with customers and vendors.
• Set weekly store sale targets.
• Preparing payroll.
• Adhere to the regulations set out by the franchisor.
• Build a strong relationship with customers.
• Involvement with local society to create store brand awareness.
• Analysis changing consumer's buying habits and try to order the product, which is customer is looking for.
• Protect the franchised brand by operating the franchise in strict compliance with system operating standards.
• Taking customer's feedback and listen their complaints and solve them.
• Responsibility to inspire and lead all the employees by a good example.

Retail Assistant Manager at Bon Voyage Esso (2018-07 – 2019-09)

This position requires to make sure everything is working in a systematically way and take managerial level decisions.

• Develop and implement marketing strategies.
• Determine merchandise and services to be sold.
• Determine staffing requirements.
• Manage staff and assign duties.
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
• Locate, select, and procure merchandise for resale.
• Plan budgets and monitor revenues and expenses.
• Resolve problems that arise, such as customer complaints and supply shortages.
• Recruit, hire and supervise staff and/or volunteers.
• Plan, organize, direct, control and evaluate daily operations.

Retail Supervisor at Bon Voyage Esso (2017-08 – 2018-06)

This position requires building a strong relationship with customers and staff; It also requires effective communication and interpersonal skills.

• Place orders for merchandise and Managing deliveries.
• Establish ways to meet the work schedules.
• Supervise, co-ordinate and facilities the working of station attendants.
• Effective handling customer complaints and provide solutions.
• Sell merchandise to customers.
• Self-evaluation of image standards.
• Restocking of shelves and cooler stocking.
• Handling cash activities like receive and process payments by cash, cheque, credit or debit card.
• Carry out all managerial and administrative duties in the absence of the Assistant Manager/Manager.

Customer Service Cashier at Bon Voyage Esso (2017-03 – 2017-08)

• Provide excellent service to customer.
• Selling merchandise to customers like lottery, gas and store products.
• Verify the age of customers when selling lottery tickets or tobacco products.
• Provide information to customers.

Restaurant Supervisor at Tim Hortons (2016-04 – 2017-03)

This position requires building a strong relationship with Staff members and making sure daily job duties are perform by staff members.

• Train new employees and provide ongoing training for all staff.
• Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Observe performance and encourage improvement where necessary.
• Ensure that all standards and cash handling procedures are met.
• Making sure staff meet the Drive-thru timing.

Restaurant Cashier at Tim Hortons (2015-09 – 2016-03)

This position requires building a strong relationship with customers.

• Take the customers' orders at the counter.
• Make coffee and fill beverage cups.
• Receive payments and present change to customers.
• Clean counter areas.
• Appeal to impatient or irritated customers, especially during rush hours.

Human Resource Assistant at Vibe ltd. (2013-12 – 2015-05)

• Maintaining calendars of HR management team.
• Processing incoming mails.
• Answering employee questions.
• Participating in recruitment efforts.
• Preparing new employees files.
• Deal with account receivable and payable.
• Maintaining current HR files and database.
• Providing customer service to organization employees.
• Setting appointments and arranging meetings.

Internship at Yatra.com (2012-12 – 2013-05)

• Interact with customers and analyze their needs.
• Provide solutions or alternatives.
• Compile daily sale reports and sent it to manager.
• Record maintenance of daily customer' complaints and feedback.

Post-Graduation Diploma in Human Resource Management – College of New Caledonia (2015-09 – 2017-04)

Bachelor of Science in Airline Tourism and Hospitality Management – Punjab Technical University (2010-07 – 2013-05)