Dealer/Owner Operator at Circle K (2019-10 – Present)
As a Dealer my primary responsibility is to support the operations of my franchisor and to continuously develop and monitor the business systems, products and/or services that have made my business a success.
- Advertise and promote the franchise and its approved products and services according to the guidelines provided by the franchisor.
- Manage all the business's daily operations, including ordering supplies, meeting with customers and vendors.
- Set weekly store sale targets.
- Preparing payroll.
- Adhere to the regulations set out by the franchisor.
- Build a strong relationship with customers.
- Involvement with local society to create store brand awareness.
- Analysis changing consumer's buying habits and try to order the product, which is customer is looking for.
- Protect the franchised brand by operating the franchise in strict compliance with system operating standards.
- Taking customer's feedback and listen their complaints and solve them.
- Responsibility to inspire and lead all the employees by a good example.
Retail Assistant Manager at Bon Voyage Esso (2018-07 – 2019-09)
This position requires to make sure everything is working in a systematically way and take managerial level decisions.
- Develop and implement marketing strategies.
- Determine merchandise and services to be sold.
- Determine staffing requirements.
- Manage staff and assign duties.
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
- Locate, select, and procure merchandise for resale.
- Plan budgets and monitor revenues and expenses.
- Resolve problems that arise, such as customer complaints and supply shortages.
- Recruit, hire and supervise staff and/or volunteers.
- Plan, organize, direct, control and evaluate daily operations.
Retail Supervisor at Bon Voyage Esso (2017-08 – 2018-06)
This position requires building a strong relationship with customers and staff; It also requires effective communication and interpersonal skills.
- Place orders for merchandise and Managing deliveries.
- Establish ways to meet the work schedules.
- Supervise, co-ordinate and facilities the working of station attendants.
- Effective handling customer complaints and provide solutions.
- Sell merchandise to customers.
- Self-evaluation of image standards.
- Restocking of shelves and cooler stocking.
- Handling cash activities like receive and process payments by cash, cheque, credit or debit card.
- Carry out all managerial and administrative duties in the absence of the Assistant Manager/Manager.
Customer Service Cashier at Bon Voyage Esso (2017-03 – 2017-08)
- Provide excellent service to customer.
- Selling merchandise to customers like lottery, gas and store products.
- Verify the age of customers when selling lottery tickets or tobacco products.
- Provide information to customers.
Restaurant Supervisor at Tim Hortons (2016-04 – 2017-03)
This position requires building a strong relationship with Staff members and making sure daily job duties are perform by staff members.
- Train new employees and provide ongoing training for all staff.
- Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Observe performance and encourage improvement where necessary.
- Ensure that all standards and cash handling procedures are met.
- Making sure staff meet the Drive-thru timing.
Restaurant Cashier at Tim Hortons (2015-09 – 2016-03)
This position requires building a strong relationship with customers.
- Take the customers' orders at the counter.
- Make coffee and fill beverage cups.
- Receive payments and present change to customers.
- Clean counter areas.
- Appeal to impatient or irritated customers, especially during rush hours.
Human Resource Assistant at Vibe ltd. (2013-12 – 2015-05)
- Maintaining calendars of HR management team.
- Processing incoming mails.
- Answering employee questions.
- Participating in recruitment efforts.
- Preparing new employees files.
- Deal with account receivable and payable.
- Maintaining current HR files and database.
- Providing customer service to organization employees.
- Setting appointments and arranging meetings.
Internship at Yatra.com (2012-12 – 2013-05)
- Interact with customers and analyze their needs.
- Provide solutions or alternatives.
- Compile daily sale reports and sent it to manager.
- Record maintenance of daily customer' complaints and feedback.
