Vivian B.

Dedicated herbal practitioner, small business owner, and hospitality professional with experience in herbal wellness consulting, product development, customer education, and hotel operations. Skilled in client relations, quality standards, team support, organization, and maintaining professional service environments. Passionate about holistic wellness, plant-based traditions, and helping others through education and personalized guidance.

Clinical Herbal Consultant & Owner - Hecate's Healing Apothecary

(2024-02)

• Conduct one-on-one herbal wellness consultations.
• Develop personalized herbal wellness recommendations.
• Research herbs, formulations, and traditional plant uses.
• Create handcrafted herbal products including teas, tinctures, salves, oils, and wellness blends.
• Educate clients on safe herbal practices and holistic wellness.
• Manage product development, customer communications, and online store operations.
• Market products through community outreach, local markets, and social media.
• Maintain business records and client relationships.

Head Housekeeper / Laundry Attendant - Sleep Inn & Suites

(2021 - 2023)

• Supervised daily housekeeping operations to ensure rooms met brand cleanliness and quality standards.
• Inspected completed guest rooms for quality and readiness.
• Assisted with training new housekeeping team members.
• Operated commercial laundry equipment and processed linens, towels, and bedding efficiently.
• Maintained organized laundry operations to support daily hotel needs.
• Responded promptly to guest requests while maintaining excellent customer service.
• Assisted management in maintaining efficient housekeeping operations.

Assistant Head Housekeeper - Comfort Inn Flagstaff, Arizona - Flagstaff, Arizona

(2018 - 2021)

• Assisted in supervising daily housekeeping operations.
• Prepared daily room assignment lists.
• Turned over completed rooms within the hotel computer system.
• Assisted with maintaining housekeeping standards and guest satisfaction.
• Supported training and guidance of housekeeping staff.
• Helped ensure efficient daily operations.

Diploma - Western Herbalism - Southwest Institute of Healing Arts

High School Diploma