Vivian Dsouza

Dynamic Assistant Restaurant Manager with strengths in team leadership and operational excellence. Manages a diverse team of 20+ staff, fostering a collaborative environment that drives performance and service quality. Ensures high standards of food and customer service through effective oversight of daily restaurant operations.

Customer-focused Assistant Restaurant Manager dedicated to enhancing guest experiences and staff engagement. Implements training programmes that elevate service standards and improve team productivity. Resolves customer feedback with diplomacy, reinforcing a culture of satisfaction and loyalty.

Kitchen Stewarding Manager - Oberio Flight Services

(2026-06)

Assistant Restaurant Manager - Oberio Flight Services - kailash Prabhat - Texas, united States

(2022-06 - 2025-11)

• Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
• Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
• Scheduled employees to keep shifts well-staffed.
• Managed daily operations of the restaurant, overseeing food quality and customer service standards.

Chief Steward - Norwegian Cruise line - united States

(2010-07 - 2021-05)

• Delivered exceptional customer service, addressing passenger queries and concerns promptly.
• Handled complaints and feedback with diplomacy, striving for resolutions that ensured satisfaction.
• Coordinated daily cleaning schedules, ensuring cabins and public areas met hygiene standards.
• Prepared dining areas, table and buffet lines for meal times.

Associate Team Leader - JW Marrioott hotel - Mumbai

(2007-10 - 2010-01)

• Monitored team performance, provided feedback, and offered guidance to enhance productivity and quality of work.
• Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
• Analysed project outcomes, identifying areas for improvement and making recommendations for future success.
• Initiated a recognition programme to reward outstanding team achievements and individual excellence.
• Represented the team at national conferences, sharing best practices and learning from peers.
• Trained and supervised team to deliver on store sales targets.
• Monitored team performance, identifying areas for improvement and implementing corrective actions.

Diploma of Higher Education - Waiter - Rizvi College of Hotel Management (2007)