Vivian Lau

Managed day-to-day office and property operations, supporting leasing, tenant relations, compliance, and administrative functions. Coordinated leasing activities, property tours, tenant communications, and maintenance requests while ensuring compliance with fair housing and local regulations. Administered contracts, leases, insurance records, vendor agreements, and legal documentation, maintaining accurate digital and physical records.

Building/ Office Manager - Onyx Tower

(2024-05)

• Managed day-to-day office and property operations, supporting leasing, tenant relations, compliance, and administrative functions.
• Coordinated leasing activities, property tours, tenant communications, and maintenance requests while ensuring compliance with fair housing and local regulations.
• Administered contracts, leases, insurance records, vendor agreements, and legal documentation, maintaining accurate digital and physical records.
• Processed invoices, purchase orders, rent statements, and accounts payable documentation while supporting financial recordkeeping.
• Served as liaison between tenants, vendors, contractors, and city officials, negotiating quotes and overseeing project completion.
• Supported HR, onboarding, marketing, and office administration initiatives across multiple departments.
• Implemented process improvements that increased operational efficiency, accuracy, and service delivery.

Administrative Assistant / Social Media Lead - Minibop Music

(2023-03 - 2024-04)

• Managed client inquiries, work orders, and complaints while maintaining high satisfaction.
• Conducted QA via surveys, tracked interactions, and coordinated updates with property managers.
• Developed testimonial campaigns and planned social media content using Loomly and Canva, increasing engagement through targeted interaction.
• Supported marketing with analytics, branding presentations, and content creation across newsletters, email (Mailchimp), and social media.
• Produced multimedia assets such as Spotify playlists and analyzed performance metrics to optimize strategy.

Design Assistant - Tripalink Property Management, Inc.

(2022-10 - 2023-01)

• Assisted in project execution from concept through installation, including site measurements, furniture layouts, and space planning.
• Developed finish boards, material selections, specifications, and client presentations to support project vision and branding.
• Managed procurement, vendor coordination, and order tracking for furnishings, fixtures, and materials.
• Collaborated with construction teams and vendors to ensure design intent, budgets, and project timelines were maintained.

Customer Experience Specialist - Tripalink Property Management, Inc.

(2022-05 - 2023-01)

• Provided frontline customer support, addressing tenant concerns and resolving issues.
• Ensured quality assurance through feedback collection and performance tracking.
• Reported property conditions and maintenance needs to supervisors.
• Assisted with work order tracking and communication with regional property managers.

Marketing Assistant/ Social Media Lead - Miniso USA

(2018-07 - 2020-02)

• Led 100+ product photoshoots, increasing sales by 70%.
• Grew social media engagement by 200% to 20K+ followers by managing platforms and creating digital content.
• Designed promotional materials, conducted analytics, and led influencer outreach.
• Oversaw 50+ in-store and online campaigns.

Showroom Administrative Assistant - Design Alliance LA

(2015-11 - 2018-08)

• Provided showroom support through client interactions and vendor coordination.
• Created presentation packets for furniture, textile, and lighting vendors.
• Processed 150+ monthly fabric and product sample requests.
• Designed newsletters for 60+ vendor representatives using MailChimp.
• Assisted with showroom displays and visual merchandising.

Bachelor of Arts - Communications: Public Relations - California State University of Los Angeles (2011 - 2016)